Sistem Informasi Pengaduan Sosial Pada Dinas Sosial Kota Malang

Nolawangi, Baiq Farida; Sakaria, Setiabudi; Aditya, Addin

doi:10.32664/j-intech.v8i01.467

Cited by 2 publications

(2 citation statements)

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“…Penelitian ini bertujuan untuk Sistem Informasi Informasi Pengaduan Sosial sebagai wadah untuk mempermudah masyarakat dalam melakukan pengaduan masalah sosial yang terjadi di lingkungan masyarakat. Hasil dari pengembangan dan pengujian aplikasi membuktikan bahwa aplikasi dapat mempercepat proses pengaduan dan membantu kinerja administrasi Dinas Sosial Kota Malang dalam membantu proses pengaduan (Nolawangi, Sakaria, & Aditya, 2020). Penelitian selanjutnya berjudul E-Lapor dan Sistem Pendataan Damkar atau Barisan Pemadam Kebakaran (Bpk) Kota Banjarmasin.…”

Section: Studi Pustakaunclassified

Design and Development an e-Lapor Application to Support Public Complaint Services in Tunjungtirto Village

Agustyar,

Aditya,

Aminah

et al. 2023

JITE

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The process of public complaints is carried out in a structured manner starting from the central government level to the village government level. In practice, the problem in the public complaint process is when the community as the service user is dissatisfied with the services provided because the complaints submitted are not properly managed or responded to by the complaint officer. The business process for public complaint services in Tunjungtirto village is still carried out conventionally, where people who wish to submit complaints must go to the Village Consultative Body (BPD) office and fill in complaints or aspirations in the community aspirations data book. This is prone to conditions where public complaints are not followed up because they are not properly recorded. This study aims to build a website-based information system with features for complaints, aspirations, and requests for information. The system development method used in this study is the waterfall method where the method is sequential-based software development. The results of application development will be tested at the Tunjungtirto Village BPD office. Based on black box testing, the test results are obtained with a maximum score of 2 for each feature. This shows that in terms of functionality, the application is running according to its purpose. The existence of main features such as displaying complaint data and automatic notifications on the application can assist village officials in managing community complaints and responding to and following up on complaints to the service or escalating complaints to the local government so that community complaints can be managed properly.

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Section: Studi Pustakaunclassified

Design and Development an e-Lapor Application to Support Public Complaint Services in Tunjungtirto Village

Agustyar,

Aditya,

Aminah

et al. 2023

JITE

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“…The helpdesk department can serve as an active response team to user needs, with the ability to collect data from various sources. CodeIgniter, a PHP application development framework, can be utilized to create programs and implement commands more efficiently [3].…”

Section: Made Willy Prasetya H Nurullah Husufa | 187mentioning

confidence: 99%

Monitoring Application Complaints of Internet Service Provider Interference Using Waterfall Method (Case Studies: Indihome Pasar Baru Tangerang)

Husufa

2023

Journal-ISI

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The impact of information systems and technology on various industries, including internet services like Indihome, is substantial. However, providing seamless access to Indihome internet services remains a challenge for PT Telkom Akses, particularly at their Pasar Baru Tangerang branch. One of the issues faced by staff members when handling complaints from internet service users is the lack of integration between the manual data management system and Telegram, which could automate operations and streamline the process of distributing trouble tickets. The current process for distributing trouble tickets is also inefficient, relying on manual copying and pasting. To address these issues, the application was developed using the PHP programming language, Codeigniter Framework, and MySQL, and the Waterfall method was employed in the design process. The application includes features such as Add Data Datin, Add Data Non Datin, Close Data Datin, Close Data Non Datin, and Telegram bots to facilitate complaint monitoring and ticket distribution.

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Sistem Informasi Pengaduan Sosial Pada Dinas Sosial Kota Malang

Cited by 2 publications

References 0 publications

Design and Development an e-Lapor Application to Support Public Complaint Services in Tunjungtirto Village

Design and Development an e-Lapor Application to Support Public Complaint Services in Tunjungtirto Village

Monitoring Application Complaints of Internet Service Provider Interference Using Waterfall Method (Case Studies: Indihome Pasar Baru Tangerang)

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