SiteQual: an integrated measure of Web site quality

Abstract

The development and testing of an instrument for obtaining user feedback on the overall quality of B2C electronic commerce Web sites, SITEQUAL, is discussed. Using previous research in information quality and service quality as a springboard, a conceptual model and an instrument to measure Web site quality were developed. A factor analysis was conducted which suggested that four minimum Web site quality factors and seven desired Web site quality factors are important to consumers in the retail music industry. The use of Web site quality factors for measurement of consumer expectations and perceptions, determining Web site requirements, and guiding the testing process is suggested.

Integration of Domain Ontologies in the Repository of Website Evaluation Methods

“…On the other hand, based on a necessary and sufficient condition, "hasCriterion some appropriateness_design_style" shall be deemed equivalent to the concept of "Design", which has an equivalent condition "hasCriterion some appropriateness_design" (9), (10). The situation will appear when the concept of "System_quality" is equivalent to the concepts "Usability1" and "Design" (11). Accordingly, the reasoner also recognizes that these concepts are equivalent (12).…”

“…It should be noted that quality is defined by a model composed of characteristics and features/criteria describing its various components [8]. In the literature, there are many methods used to assess the quality of Internet websites, with the most formalized of those including: eQual [9], Ahn [10] SiteQual [11], Web Portal Site Quality [12] and Website Evaluation Questionnaire [13]. They have been widely used in both academic work [14] and business practice [15].…”

Determining Service Quality Dimensions Of Social Commerce Websites

“…Extant literature includes a lot of work on dimensionalization of electronic service quality. Some of these dimensions can be listed as that aesthetics, functionality, ease of use, navigation, logistics (ordering, payment, delivery), personalization, privacy, and security (e.g; Zeithaml et al, 2000;Novak et al, 2000;Yoo and Donthu, 2001;Webb and Webb, 2004;Parasuraman et al, 2005). A larger list of dimensions from literature review are presented in Table 1.…”

Investigating the construct validity of quality measures influencing online shopping in a South African context

“…In attempting to determine the quality of websites, a number of authors have adapted and used information system research as a basis (Loiacono et al, 2002;Barnes and Vidgen, 2002;Webb and Webb, 2004). Al-Debei et al (2014:710) state that a shopping website using web technologies to manage its processes can be referred to as an information system.…”