Situational influences on consumers' attitudes and behavior

The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium case

“…Researchers suggest that service quality drives satisfaction, which in turn drives behavior (Shankar, Smith, & Rangaswamy, 2003). As indicators of the quality of the service experience, servicescapes may have a strong influence on customers' loyalty intentions (e.g., repatronage) in a range of contexts (Cronin, 2003;Foxall & Yani-de-Soriano, 2005), namely experiential services.…”

Behavioural psychology, marketing and consumer behaviour: a literature review and future research agenda

“…in the fulfilment contingency category, the situation is relatively closed, and both high levels of informational and utilitarian reinforcement occur, while the routine purchasing contingency category is a relatively open behaviour setting in which both relatively low informational and low utilitarian reinforcement occur). Research has tested the BPM in many ways, situations, and international contexts (Foxall & Greenley 1998Foxall & Yani-de-Soriano 2005;Soriano, Foxall, & Pearson, 2002), most recently in neurophysiology (Foxall, Yani-deSoriano, Yousafzai, & Javed, 2012).…”

Satın Alma Niyetinin Öngörüsünde Planlı Davranış Modeli’nin Farklı Ürün Sınıfları İçin Denenmesi

“…Bunun üzerine gelişti-rilen Mantıksal Eylem Kuramı (MEK) yazında geniş destek görmüştür (Foxall ve Soriano, 2005;Ryan ve Bonfield, 1975). Kurama göre bireyin davranışsal niyeti iki temel değişkenin fonksiyonuna eşittir.…”