Six Sigma arises from the ashes of TQM with a twist

Black, Ken; Revere, Lee

doi:10.1108/09526860610661473

Cited by 95 publications

(68 citation statements)

References 9 publications

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“…Furthermore, literature has highlighted one of TQM's shortfalls being the inability to remove recognised root causes, thus causing organisations to revert back to their original performance due improvement gains being lost over time (Black and Revere, 2006). In addition, DahlgaardPark (2011) identified that negative criticism of TQM comes in two forms: the lack of consensus about the true definition of TQM, and the way in which some organisations have failed to implement the approach correctly.…”

Section: Tqm: Is It Still Alive?mentioning

confidence: 99%

“…In the current situation of high global competition and a climate of cost reductions, Six Sigma achieves significantly more on areas (Grima et al, 2013), "where some existing TQM efforts In addition, it is believed that Six Sigma has risen from the ashes of TQM and its shortages by introducing new concepts and approaches (Black and Revere, 2006); with literature suggesting that Six Sigma application of root-cause techniques discovers variability, and ensures a more thorough search than any other previous quality improvement. Perhaps due to Six Sigma being data-driven, using measurements to analyse problems and thereby improve the process or outcome, and enabling organisations to position their quality improvement effort in comparison to others (Grima et al, 2013); all of which can be compared to TQM, which has no way to measure quality (Black and Revere, 2006).…”

Section: Six Sigma: a Replacement For Tqm?mentioning

confidence: 99%

“…Perhaps due to Six Sigma being data-driven, using measurements to analyse problems and thereby improve the process or outcome, and enabling organisations to position their quality improvement effort in comparison to others (Grima et al, 2013); all of which can be compared to TQM, which has no way to measure quality (Black and Revere, 2006). In summary, it is argued that Six Sigma projects are Despite an obvious lack of criticism against Six Sigma except some methodology difficulties and implementation issues (Grima et al, 2013), some academics claim that it is merely an addon project management tool (Nonthaleerak and Hendry, 2008), and a repacked version of TQM which has simply added and retracted a few components and been flogged under a different name (Bergquist et al, 2005).…”

Section: Six Sigma: a Replacement For Tqm?mentioning

confidence: 99%

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Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma

Sabet

Adams

Yazdani

2014

Total Quality Management & Business Excellence

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Abstract'Is TQM a management fad?' This question has been extensively documented in the quality management literature; and will be tackled in this research though a critical literature review on the area. 'TQM versus Six-Sigma' debate, which has also been a fundamental challenge in this research filed, is addressed by a thematic and chronological review on the peer papers.To evaluate this challenge in practice, a primary research in heavy duty machinery production industry have been conducted using a case-study on, J C Bamford Excavators Ltd (JCB), the largest European construction machinery producer. The result highlights that TQM is a natural foundation to build up Six-Sigma upon; and not surprisingly the quality yield in a TQM approach complemented by Six-sigma is far higher and more stable than when TQM with no Six-Sigma focus is being put in place; thus presenting the overall finding that TQM and Six Sigma are compliments, not substitutes. The study will be concluded with an overview on quality management approaches in the heavy duty manufacturing industry to highlight the way forward for the industry.

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Section: Tqm: Is It Still Alive?mentioning

confidence: 99%

Section: Six Sigma: a Replacement For Tqm?mentioning

confidence: 99%

Section: Six Sigma: a Replacement For Tqm?mentioning

confidence: 99%

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Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma

Sabet

Adams

Yazdani

2014

Total Quality Management & Business Excellence

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“…The SS as a well-structured continuous improvement methodology to reduce process variability and remove waste within the business processes [6][7][8]. It is defined as a set of statistical tools adopted within the quality management to construct a framework for process improvement [9]. It is also as an operational philosophy of management which can be shared beneficially by customers, shareholders, employees and suppliers [10,11].…”

Section: Six Sigma (Ss)mentioning

confidence: 99%

Footwear Industry in Bangladesh: Implementation of Six Sigma Methodology

Mia¹

2017

Ind Eng Manage

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“…This is because it is an essential element of Six Sigma, which has been extensively implemented in industry (Black and Revere, 2006;Antony, 2004) and lean Six Sigma, which has also received considerable attention from academics, researchers and industrialists (George et al, 2005;Näslund, 2008).…”

Section: Literature Review On Six Sigma and Dmaicmentioning

confidence: 99%

A Six Sigma and DMAIC application for the reduction of defects in a rubber gloves manufacturing process

Jirasukprasert

Garza-Reyes

Kumar

et al. 2014

International Journal of Lean Six Sigma

118

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Affiliation AbstractPurpose -In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. The Six Sigma's problem solving methodology DMAIC has been one of several techniques used by organisations to improve the quality of their products and services. This paper demonstrates the empirical application of Six Sigma and DMAIC to reduce product defects within a rubber gloves manufacturing organisation.Design/methodology/approach -The paper follows the DMAIC methodology to systematically investigate the root cause of defects and provide a solution to reduce/eliminate them. In particular, the design of experiments (DOE), hypothesis testing and two-way analysis of variance (ANOVA) techniques were combined to statistically determine whether two key process variables, oven's temperature and conveyor's speed, had an impact on the number of defects produced, as well as to define their optimum values needed to reduce/eliminate the defects. Findings -The analysis from employing Six Sigma and DMAIC indicated that the oven's temperature and conveyor's speed influenced the amount of defective gloves produced. After optimising these two process variables, a reduction of about 50 percent in the "leaking" gloves defect was achieved, which helped the organisation studied to reduce its defects per million opportunities (DPMO) from 195,095 to 83,750 and thus improve its Sigma level from 2.4 to 2.9.Practical implications -This paper can be used as a guiding reference for managers and engineers to undertake specific process improvement projects, in their organisations, similar to the one presented in this paper.Originality/value -This study presents an industrial case which demonstrates how the application of Six Sigma and DMAIC can help manufacturing organisations to achieve quality improvements in their processes, and thus contribute to their search for process excellence.

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Six Sigma arises from the ashes of TQM with a twist

Cited by 95 publications

References 9 publications

Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma

Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma

Footwear Industry in Bangladesh: Implementation of Six Sigma Methodology

A Six Sigma and DMAIC application for the reduction of defects in a rubber gloves manufacturing process

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