Six Sigma Practices and Organizational Performance in Malaysian Healthcare Industry

Khaidir, Nur Afni; Habidin, Nurul Fadly; Ali, Naimah; Shazali, Nurul Aifaa; Jamaludin, Noor Hidayah

doi:10.9790/487x-0652937

Cited by 9 publications

(2 citation statements)

References 59 publications

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“…Considering the healthcare nature of zero tolerance for medication errors, as Khaidir et al [26] highlighted, the main objective was to provide pharmacies with a definitive guide to improving their operations and enhancing the quality of patient care through the strategic application of LSS techniques, serving as a crucial benchmark and roadmap for optimal operational performance.…”

Section: Objective Of the Reviewmentioning

confidence: 99%

Enhancing Hospital Pharmacy Operations Through Lean and Six Sigma Strategies: A Systematic Review

Sallam

2024

Cureus

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Hospital pharmacies are integral to the healthcare system, and evaluating the factors influencing their efficiency and service standards is imperative. This analysis offers global insights to assist in developing strategies for future enhancements. The objective is to identify the optimal Lean Six Sigma methodologies to improve workflow and quality of hospital pharmacy services. A strategic search, aligned with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, encompassed an extensive range of academic databases, including Scopus, PubMed/Medline, Web of Science, and other sources for relevant studies published from 2009 to 2023. The focus was on management tactics and those examining outcomes, prioritizing publications reflecting pharmacy operations management's state. The quality of the selected articles was assessed, and the results were combined and analyzed. The search yielded 1,447 studies, of which 73 met the inclusion criteria. The systematic review found a low to moderate overall risk of bias. The number of publications rose during the coronavirus disease (COVID-19) outbreak. Among studies, research output in the United States of America represented 26% of the total. Other countries such as Indonesia, Spain, Canada, China, Saudi Arabia, the United Arab Emirates, and the United Kingdom also made significant contributions. Each country accounted for 12%, 8%, 7%, 5%, 5%, 5%, and 5%, respectively. The pharmacy journals led with 26 publications, and healthcare/medical with 14. The quality category came next with 12 articles, while seven journals represented engineering. Studies used empirical and observational methods, focusing on practice quality enhancement. The process control plan had 26 instances, and the define, measure, analyze, improve, and control (DMAIC) was identified 13 times. The sort, set in order, shine, standardize, and sustain (5S) ranked third, totaling seven occurrences. Failure mode and effects analysis (FMEA) and root cause analysis were moderately utilized, with six and four instances, respectively. Poka-Yoke (mistake-proofing measures) and value stream mapping were each counted three times. Quality improvement and workflow optimization dominated managerial strategies in 22 (30.14%) studies each, followed by technology integration in 15 (20.55%). Cost, patient care, and staffing each featured in three (4.11%) studies, while two (2.74%) focused on inventory management. One (1.37%) study each highlighted continuing education, collaboration, and policy changes. Analysis of the 73 studies on Lean and Six Sigma in hospital pharmacy operations showed significant impacts, with 26% of studies reporting decreased medication turnaround time, 15% showing process efficiency improvements, and 11% each for enhanced inventory management and bottleneck/failure mode reduction. Additionally, 9% of studies observed decreased medication errors, 8% noted increased satisfaction and cost savings, 6% identified enhancements in clini...

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Section: Objective Of the Reviewmentioning

confidence: 99%

Enhancing Hospital Pharmacy Operations Through Lean and Six Sigma Strategies: A Systematic Review

Sallam

2024

Cureus

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“…The evolutionary development of Six Sigma began in the mid-1980s and was developed at Motorola by Bill Smith who was an engineer at Motorola [22], [29], [30]. Moreover, the Six Sigma approach received the full support of Motorola CEO, Bob Galvin, who also agreed that the Six Sigma approach is a strategy for improving processes and quality control at his company [31], [32].…”

Section: Literature Reviewmentioning

confidence: 99%

Systematic literature review on the implementation of the Six Sigma approach in education

Sabtu,

Matore

2024

IJERE

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<span lang="EN-US">The quality of teaching and pedagogical practices of teachers is a global issue in education. The success of Six Sigma in several industries stimulates its potential to be applied in the field of education. However, discussions related to Six Sigma development in systematic education are still very limited. Therefore, this systematic literature study was conducted to synthesize empirical data on the implementation of the Six Sigma approach in education. This study focuses on two main objectives, namely, to identify the trends in the implementation of the Six Sigma approach in education based on national and year tendencies as well as to identify research sampling trends and the focus of the field of study. The Web of Science and Scopus databases have been used based on the preferred reporting items for systematic reviews and meta-analyses (PRISMA). The findings of systematic literature articles showed that India is the most dominant country conducting Six Sigma studies in education. Furthermore, related studies were conducted the most in 2017. In addition, the research samples are also more focused on the context of higher education institutions. These findings help improve the general understanding of Six Sigma in education to improve the quality of teachers in schools further.</span>

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Strategic Improvement Model on Document Management Process for a Non-digital Hospital

Jaafar,

Ismail,

Hadi Mohamad

et al. 2024

CSR, Sustainability, Ethics &Amp; Governance

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Six Sigma Practices and Organizational Performance in Malaysian Healthcare Industry

Cited by 9 publications

References 59 publications

Enhancing Hospital Pharmacy Operations Through Lean and Six Sigma Strategies: A Systematic Review

Enhancing Hospital Pharmacy Operations Through Lean and Six Sigma Strategies: A Systematic Review

Systematic literature review on the implementation of the Six Sigma approach in education

Strategic Improvement Model on Document Management Process for a Non-digital Hospital

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