Smart City Development: A Business Process-centric Conceptualisation

Javidroozi, Vahid; Shah, Hanifa; Feldman, G.

doi:10.5220/0007382203460353

Cited by 7 publications

(9 citation statements)

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“…Accordingly, since the existing city processes may not allow such a transformation, using an appropriate process modelling approach for changing cross-sectoral city processes is essential to provide integrated and smart services for citizens in real time. In light of this, by considering a city as an integrated enterprise, learnings from ESI will be useful to transform the cross-sectoral city process (Javidroozi et al , 2014).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…In order to identify the required modelling capabilities of existing BPMo for SCD purposes, it was necessary to research those capabilities in the ESI context by identifying broad level similarities between the two. In a complex enterprise, there are multiple departments, multiple levels of hierarchy, stakeholders and other complexities, especially in business processes (Momoh et al , 2010; Javidroozi et al , 2014, 2019a, b). In the ESI context, organisations at Capability Maturity Model (CMM) level 3 and 4 have performed BPMo for continuous business improvement and/or organisational re-design for efficiency purposes (CMM level 3 – where processes are organised and redesigned at the enterprise level and CMM level 4 – processes are measured and managed systematically) (Wangenheim et al , 2010; Peldzius et al , 2011).…”

Section: Research Findingsmentioning

confidence: 99%

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Cross-sectoral process modelling for smart city development

Dessai

Javidroozi

2021

BPMJ

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PurposeIntegration of city systems is needed to provide flexibility, agility and access to real-time information for the creation and delivery of efficient services in a smart and sustainable city. Consequently, City Process Modelling (CPMo) becomes an essential element of connecting various city sectors. However, to date, there has been limited research on the requirements of an ideal CPMo approach and the usefulness of available Business Process Modelling (BPMo) approaches. This research develops a framework for CPMo to guide smart city developers when modelling city processes.Design/methodology/approachData from literature analysis was gathered to derive capabilities of existing BPMo techniques. Then, semi-structured interviews were conducted to thematically and qualitatively explore the requirements, challenges and success factors of CPMo.FindingsThe interview findings offered 17 requirements to be addressed by a CPMo approach, along with several challenges and success factors to be considered when implementing CPMo approaches. Then, the paper presents the results of mapping these requirements against 12 existing BPMo capabilities, identified from the literature, concluding that a significant number of requirements (which are mainly related to inputs and visualisation) have been left unfulfilled by existing BPMo approaches. Hence, developing an innovative CPMo approach is necessary to address the components of unfulfilled requirements.Originality/valueThe innovative framework presented in this paper justifies the CPMo requirements, which are unexplored in existing SCD frameworks. Moreover, it will act as a guide for smart city developers, to model cross-sectoral city processes, helping them progress their SCD road map and make their cities smart.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Research Findingsmentioning

confidence: 99%

Cross-sectoral process modelling for smart city development

Dessai

Javidroozi

2021

BPMJ

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“…Hence, to promote sustainable living, it is necessary to change the traditional urban activities, functions, and processes, which are mostly performed within the city sectors, operating in silos. It means the city authorities have to manage their cities in a smarter way (Javidroozi et al, 2014). In fact, interconnectivity through various sectors of city systems is a significant issue for city leaders (Liu & Peng, 2013) that can be addressed by integrating city systems and changing cross-sectoral city processes (Nam and Pardo, 2011b).…”

Section: Motivation Of Researchmentioning

confidence: 99%

“…As a result, systems integration is the most important necessity for developing a smart city, because it is a key task in nearly all areas of SCD (Kanter et al, 2009b;Arnold et al, 2015). Moreover, since BPC is the most important requirement of systems integration (Javidroozi et al, 2014(Javidroozi et al, , 2016, it will be an integral component of the modern integrated future cities (Liu and Peng, 2013;Aelenei et al, 2016). Hence, consideration of BPC as part of SCD ensures that a city can offer seamless services to citizens in realtime, through inter-connected business processes across the city sectors (BSI, 2014a).…”

Section: A Business Process-centric Concept Of Smart Citymentioning

confidence: 99%

Smart City Development: A Business Process-centric Conceptualisation

Javidroozi

Shah

Feldman

2019

Proceedings of the 8th International Conference on Operations Research and Enterprise Systems

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Smart city development has been proposed as a response to urbanisation challenges and changing citizen needs in the cities. It allows the city as a complex system of systems to be efficient and integrated, in order to work as a whole, and provide effective services to citizens through its inter-connected sector. This research attempts to conceptualise smart city, by looking at its requirements and components from a process change perspective, not a merely technology-led innovation within a city. In view of that, the research also gains benefits from the principles of smart city development such as systems thinking approach, city as a system of systems, and the necessity of systems integration. The outcome of this study emphasises the significance of considering a city as a system of systems and necessity of city systems integration and city process change for smart city development. Consequently, the research offers a city process-centric conceptualisation of smart city.

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“…The reason for this is that although the framework was initially developed for the context of digital transformation in an enterprise, it can also be used in the context of digital transformation in a community. The suitability of the framework for this purpose is supported by its focus on digital transformation in the context of enterprises and smart cities, as highlighted inJavidroozi et al (2014),Mamkaitis et al (2016) and AnthonyJnr (2021). In an enterprise, digital transformation involves the diffusion of IT to re-align the business processes that change the way value is created for its stakeholders.…”

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confidence: 99%

Defining, designing, and implementing rural smartness

Mukti¹

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Smart City Development: A Business Process-centric Conceptualisation

Cited by 7 publications

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Cross-sectoral process modelling for smart city development

Cross-sectoral process modelling for smart city development

Smart City Development: A Business Process-centric Conceptualisation

Defining, designing, and implementing rural smartness

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