Smart product-service systems in the healthcare industry: Intelligent connected products and stakeholder communication drive digital health service adoption

Negash, Yeneneh Tamirat; Sarmiento, Liria Salome Calahorrano

doi:10.1016/j.heliyon.2023.e13137

Cited by 13 publications

(3 citation statements)

References 51 publications

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“…However, that study also noted the significant challenge posed by the lack of user-centric interface design in successfully implementing digital healthcare technology [33]. In other words, through this design survey research, it has been revealed that the usability of software not only directly impacts the smooth delivery and execution of healthcare products, systems, or services, but it also determines users' operational capability, acceptance, and satisfaction [44].…”

Section: Considering Human Factors For Enhancing Healthcare App Usabi...mentioning

confidence: 94%

Mobile App for Patients With Chronic Obstructive Pulmonary Diseases During Home-Based Exercise Care: Usability Study (Preprint)

Chien

2024

Preprint

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BACKGROUND Digital health tools have demonstrated promise for treating and self-managing chronic diseases while also serving as an important medium for reducing the workload of healthcare professionals and enhancing quality of care. However, these tools often merely undergo large-scale testing or enter the market without undergoing rigorous user experience analysis in the early stages of development, leading to frequent instances of low usage or failure. OBJECTIVE This study aimed to assess the usability of and satisfaction with a mobile app designed for the clinical monitoring of patients with chronic obstructive pulmonary disease undergoing pulmonary rehabilitation at home. METHODS This study employed a mixed methods approach, focusing on two key stakeholders - patients and healthcare professionals - with direct involvement in three phases: (i) design of mobile app mockups, (ii) development of a usability test for the two groups, and (iii) evaluation of satisfaction regarding the usability of the app. Participants were selected through non-probability convenience sampling and divided into two groups: healthcare professionals (n = 12) and patients (n = 18). Each participant was provided with a tablet containing mockup designs, and usability tests were conducted through interviews. Audio recordings of the participants were transcribed anonymously and analyzed using NVivo12.0 software, with the focus being on mockup characteristics and usability test fragments. Task difficulty was assessed on a scale from 1 (very easy) to 5 (very difficult); task non-completion was considered a critical mistake. Satisfaction with usability testing was evaluated using a 5-point Likert scale ranging from 1 (totally disagree) to 5 (totally agree). RESULTS Perceptions of app difficulty varied significantly between the two groups of participants; while 66.7% of healthcare professionals described most tasks as "very easy", only 22.2% of patients thought this was the case. Note that no participants made critical mistakes or withdrew from the experiment during the trial. In terms of usability variables, both groups reported high satisfaction levels. On average, the healthcare professionals completed their assigned tasks in approximately 20 minutes, whereas the patients required around 30 minutes to complete the patient-specific tasks. CONCLUSIONS For most healthcare professionals, the application was intuitive and easy to use; however, for most patients, operating the app alone and navigating tablet interfaces were challenging. Nevertheless, both groups reported high satisfaction levels in usability surveys. The patients expressed willingness to learn and would recommend the app to others. These positive usability evaluation outcomes, derived from satisfaction surveys and qualitative data analysis, contribute to a deeper understanding of the usage patterns of mobile healthcare applications. Additionally, with design adjustments, these applications have the potential for enhanced utilization in home care settings. CLINICALTRIAL IRB NO. 202200070B0

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Section: Considering Human Factors For Enhancing Healthcare App Usabi...mentioning

confidence: 94%

Mobile App for Patients With Chronic Obstructive Pulmonary Diseases During Home-Based Exercise Care: Usability Study (Preprint)

Chien

2024

Preprint

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“…Gebauer et al developed an integrated product service system that incorporates data-driven services, including product self-maintenance, product information collection, and product health evaluation [38]. Negash et al explored the application of digital health services in SRP and proposed a solution involving continuous digitization of products and services to improve resource utilization efficiency through data management between physicians and patients [39]. Izonin et al introduced a datadriven approach that solves the challenge of medical professionals accurately and quickly diagnosing patients [18].…”

Section: B Development Of Rehabilitation Product Service Systemmentioning

confidence: 99%

Design Method of a Smart Rehabilitation Product Service System Based on Virtual Scenarios: A Case Study

Zhao,

et al. 2023

IEEE Trans. Neural Syst. Rehabil. Eng.

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The development of artificial intelligence and virtual reality technology has enabled rehabilitation service systems based on virtual scenarios to provide patients with a multi-sensory simulation experience. However, the design methods of most rehabilitation service systems rarely consider the physician-manufacturer synergy in the patient rehabilitation process, as well as the problem of inaccurate quantitative evaluation of rehabilitation efficacy. Thus, this study proposes a design method for a smart rehabilitation product service system based on virtual scenarios. This method is important for upgrading the rehabilitation service system. First, the efficacy of rehabilitation for patients is quantitatively assessed using multimodal data. Then, an optimization mechanism for virtual training scenarios based on rehabilitation efficacy and a rehabilitation plan based on a knowledge graph are established. Finally, a design framework for a full-stage service system that meets user needs and enables physician-manufacturer collaboration is developed by adopting a "cloud-end-human" architecture. This study uses virtual driving for autistic children as a case study to validate the proposed framework and method. Experimental results show that the service system based on the proposed methods can construct an optimal virtual driving system and its rehabilitation program based on the evaluation results of patients' rehabilitation efficacy at the current stage. It also provides guidance for improving rehabilitation efficacy in the subsequent stages of rehabilitation services.

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“…More precisely, the empirical study of technology 4.0's connection to PLE is necessary and contributes crucially to the literature because current research in the area remains conceptual and lacks empirics [ 3 ] or is grounded in specific sectors or contexts [e.g., [ 13 ]]. For example [ 14 ], explored smart product-service systems in the healthcare industry. Furthermore, earlier studies focused on the connection between sustainability and particular technologies, such as large-scale data analytics [ 15 ] or 3D printing [ 16 , 17 ] in isolation or investigated the broader concepts of synergies between I4.0 and circular economy [e.g., [ 18 ]], I4.0 and sustainability [ 19 ], I4.0 and environmental management [e.g., [ 20 ]], or the sustainable digital transformation [ 21 ], with only partial or uncomplete narrowing down to the opportunities for increased product lifetime.…”

Section: Introductionmentioning

confidence: 99%

Role of smart technologies for implementing industry 4.0 environment in product lifetime extension towards circular economy: A qualitative research

Ertz,

Gasteau

2023

Heliyon

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Smart product-service systems in the healthcare industry: Intelligent connected products and stakeholder communication drive digital health service adoption

Cited by 13 publications

References 51 publications

Mobile App for Patients With Chronic Obstructive Pulmonary Diseases During Home-Based Exercise Care: Usability Study (Preprint)

Mobile App for Patients With Chronic Obstructive Pulmonary Diseases During Home-Based Exercise Care: Usability Study (Preprint)

Design Method of a Smart Rehabilitation Product Service System Based on Virtual Scenarios: A Case Study

Role of smart technologies for implementing industry 4.0 environment in product lifetime extension towards circular economy: A qualitative research

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