Smart Service Lifecycle Management in der Luftfahrtindustrie

Freitag, Mike; Hämmerle, Oliver; Hans, Carl

doi:10.3139/9783446452701.005

Cited by 3 publications

(5 citation statements)

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“…A Service Lifecycle Management creates a connection between Management and Engineering and is an important discipline for providing and contributing specific knowledge about service. The three main phases are shown in the following [17,18,19]:  Service creation: Service Ideation.  Service Engineering: Service Requirement Analysis, Design, Implementation, and Testing.…”

Section: Product and Service Lifecycle Managementmentioning

confidence: 99%

“…For a PSS lifecycles of products and services are linked and, as a consequence, the lifecycle managements have to be aligned to those links or even integrated. Freitag et al (2017) provide more detailed information [19]. In a networked factory, sensors from machines continuously send data to a database platform.…”

Section: Product and Service Lifecycle Managementmentioning

confidence: 99%

“…Here it will be decided, if the Smart Service can be changed by replacing IT or Network, or if it has to be stopped. [19] The above framework has been applied to configure a Smart Service Lifecycle Management by an aviation company, which is described in the following chapter 6.…”

Section: Development and Management Of Smart Servicementioning

confidence: 99%

“…Use Case FTI First, the company FTI will be briefly introduced, and then it will be described how the selected Smart Service has been developed step by step [19,20]. The FTI Engineering Network GmbH specializes in the development of camera systems for aviation.…”

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confidence: 99%

“…It is therefore possible to develop a customer-specific Smart Service. Depending on the target group, these services convince through their functionalities and their innovative billing models [19,20]. The basic idea for the necessary infrastructure is shown in Fig.…”

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Smart Service Lifecycle Management: A Framework and Use Case

Freitag

Wiesner

2018

IFIP Advances in Information and Communication Technology

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This paper focuses on the growing importance of offering Smart Services by manufacturing companies, which are enabled through the increasing amount of data available following Industry 4.0 implementation. Gradually, product-oriented industries are turning into service-oriented industries, where customers are much more involved in developing and delivering services than in developing and delivering products. The ability to offer Smart Services creates a competitive advantage for a company, as it can provide individually configured value-added services to the customer. However, expert interviews and work with industrial use cases show that the knowledge how to realize such Smart Services is still rudimental, in spite of high expectations. Therefore, a Smart Service Lifecycle Management is introduced, formalizing the support needs of the industry and the phases of the lifecycle in a framework, covering business, service and network elements. Parts of this framework has been successfully applied to develop a Monitoring Service for an industrial use case in video surveillance.

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Section: Product and Service Lifecycle Managementmentioning

confidence: 99%

Section: Product and Service Lifecycle Managementmentioning

confidence: 99%

Section: Development and Management Of Smart Servicementioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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