Smart tourism: Traveler, business, and organizational perspectives

Koo, Chulmo; Park, Jaehyun; Lee, Jae Nam

doi:10.1016/j.im.2017.04.005

Cited by 83 publications

(48 citation statements)

References 6 publications

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“…Researchers are conceptualizing the phenomenon as the theme of smart tourism and are attempting to expand its scope [6,7,9,31]. From the perspective of information services, smart tourism is an information service and support system for tourists traveling alone [9].…”

Section: Definition Of Smart Tourismmentioning

confidence: 99%

“…Mobile technology can be classified as infrastructure that collects and delivers data, such as a network, a sensor, a chip and IoT, or it can be classified as technology that aggregates, analyzes, and optimizes data. Alternatively, it can be classified as platform services, such as apps, the cloud, and open API [7]. Although mobile technology is a broad concept, it can be classified into four major categories.…”

Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

“…This naturally leads to how to conceptualize mobile technology as a driver of change within a sustainable tourism framework and to establish a related theoretical foundation. In 2015, Gretzel et al and Li et al emphasized the role of mobile technology in tourism and attempted to conceptualize smart tourism, which further highlights the importance of the topic [6][7][8][9].…”

Section: Introductionmentioning

confidence: 99%

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The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

107

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Abstract:The purpose of this research is to identify the status and role of mobile technology in achieving sustainable and smart tourism, and to suggest future research and strategy directions for academia and managers in practice. This research utilized multiple sources, such as patents, academic articles, and news, and selected methodologies optimized for the purpose of each study. Study 1 used Netminer, a social network analysis program, to analyze the relationships between patent's International Patent Classification (IPC) codes. Study 2 used the T-LAB program for content analysis to analyze the texts of patents, journal articles, and news. Study 3 used the Leximancer program, which utilizes relative frequency to analyze mobile app consumer reviews. In study 1, we identified various forms of data related technologies and mobile technologies for smart city systems and maps. In study 2, we found the environment, sustainability, business, and market themes to be related to mobile technology. In study 3, we explored consumers' attitudes and preferences for mobile travel app using their reviews. Advances in mobile technology are expected to create innovative experiences for consumers, foster a sustainable competitive advantage for tourism destinations and tourism-related suppliers, and create sustainable competencies for smart tourism.

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Section: Definition Of Smart Tourismmentioning

confidence: 99%

Section: Smart Tourism From the Technology Perspectivementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Kim

2017

Sustainability

107

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“…For instance, Koo et al [32] explained the smart tourism architecture as comprising of six layers: IT infrastructure for the integration of networks, sensors, chip, and IoT; data aggregator for the integration of heterogeneous data; platform such as apps, cloud, and open API; policy representing structure, procedure, process, and governance; citizen, who is the driver of innovation as well as consumers of cultural and entertainment activities as a member in the community and economy; lastly, traveler, who is the ultimate consumer of smart tourism. Holistically, Koo et al [32] framework is an extension of the existing frameworks on smart cities. The first-five layers share identical features with those of smart cities.…”

Section: Comparing Conceptual Framework On Smart Cities and Smart Tomentioning

confidence: 99%

“…It could be deduced from Koo et al [32] and Boe et al [34] that infrastructure is integral to the development of the smart city concept. Common characteristics that cut across their frameworks include policy, human capital, innovation and IT infrastructure, natural resources and environments.…”

Section: Comparing Conceptual Framework On Smart Cities and Smart Tomentioning

confidence: 99%

Smart City and Smart Tourism: A Case of Dubai

et al. 2017

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Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and other public-and private-sector entities, its main goal is to improve the quality of life of all residents. Accordingly, smart tourism has emerged over the past few years as a subset of the smart city concept, aiming to provide tourists with solutions that address specific travel related needs. Dubai is an emerging tourism destination that has implemented smart city and smart tourism platforms to engage various stakeholders. The objective of this study is to identify best practices related to Dubai's smart city and smart tourism. In so doing, Dubai's mission and vision along with key dimensions and pillars are identified in relation to the advancements in the literature while highlighting key resources and challenges. A Smart Tourism Dynamic Responsive System (STDRS) framework is proposed while suggesting how Dubai may able to enhance users' involvement and their overall experience.

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The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A cross‐country comparison

Shin

Jeong

Cho

2021

Journal of Tourism Research

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Despite the increasing use of tourism technology, not much has been discovered about the effects of the external aspects of tourism technology with internal inclination of travelers to adopt the technologies. This study attempted to examine the influence of smart tourism technologies (STTs) and travelers' technology readiness (TR) on satisfaction and future behavioral intention. Comparing two smart tourism destinations in the United States and South Korea, this study investigated the cross‐country effects in the relationships among STTs, TR, satisfaction, and behavioral intention. The results revealed that travelers' TR has a more significant impact on satisfaction than STTs. Specifically, travelers' optimism, innovativeness, and discomfort significantly influenced travelers' satisfaction, while STTs' informativeness positively affected travelers' satisfaction. The results of cross‐country comparison indicated that travelers' TR and perspectives toward STTs differently affected their satisfaction with STTs by their destination country. The findings of this study suggest that when implementing STTs in tourism destinations, the destination tourism organizations should identify their target travelers' demographic profile including cultural backgrounds as a way to enhance their level of satisfaction and future behavioral intention.

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Smart tourism: Traveler, business, and organizational perspectives

Cited by 83 publications

References 6 publications

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

Smart City and Smart Tourism: A Case of Dubai

The impact of smart tourism technology and domestic travelers' technology readiness on their satisfaction and behavioral intention: A cross‐country comparison

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