SmartSource: A Mobile Q&amp;amp;amp;A Middleware Powered by Crowdsourcing

Zhao, Ye; Liao, Chen-Chih; Lin, Ting-Yun; Yin, Jikai; Do, Ngoc; Hsu, Cheng-Hsin; Venkatasubramanian, Nalini

doi:10.1109/mdm.2015.73

Cited by 2 publications

(5 citation statements)

References 28 publications

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“…With respect to the mobile social Q&A platform, it typically has a smaller screen than does the web platform (Lee et al, 2013). In this case, mobile platform users tend to browse information rather than input information in social Q&A (Lee et al, 2012;Lee et al, 2013;Zhao et al, 2015). On the other hand, the mobile platform is portable and is not fixed to a certain location (Ghose et al, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Hence, users have unique requirements when using the mobile version of an information service, such as focusing on the responsiveness of answers rather than the quality of answers (Chua et al, 2012;Shen et al, 2014). Furthermore, the mobile social Q&A platform is likely the domain of those experienced users, who are familiar with mobile internet technology as well as mobile search engines (Komaki et al, 2012;Zhao et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Also, it is a crucial point to assess usage of social Q&A services (Chen and Deng, 2014;Lou et al, 2013). Since there could exist inconsistent information between web and mobile platforms (Lee et al, 2013;Tan and Goh, 2015;Zhao et al, 2015), users may show different degrees of information adoption across different social Q&A platforms. Therefore, it is worthwhile to test if information adoption could be an indicator for differentiating users of the web and mobile social Q&A platforms.…”

Section: Framework For Comparisonmentioning

confidence: 99%

“…The mobile platform of social Q&A refers to any service platform based on mobile devices such as smartphones, tablets, etc. (Zhao et al, 2015). For example, Zhihu.com, which is one of the most popular social Q&A services in China, has both web-based and mobile-based platforms (henceforth web and mobile platforms).…”

Section: Introductionmentioning

confidence: 99%

“…On the other hand, among the extant studies comparing the web and mobile platforms of social Q&A (e.g. Lee et al, 2012;Lee et al, 2013;Shen et al, 2014;Zhao et al, 2015), these parallel dimensions have not been examined together to investigate this issue. For these reasons, this paper seeks to investigate web and mobile social Q&A platforms based on a framework for comparison.…”

Section: Introductionmentioning

confidence: 99%

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Comparing the web and mobile platforms of a social Q&A service from the user’s perspective

Chen

Chua

Deng

2018

AJIM

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Purpose As an increasing number of users have acquired information across the web and mobile platforms for social question and answering (Q&A), it is of interest to explore whether there are differences in social Q&A usages between the two platforms. The purpose of this paper is to compare web and mobile platforms of a social Q&A service from the user’s perspective in terms of three dimensions, namely, demographics, individual-based constructs, and information-based constructs. Design/methodology/approach Because Zhihu.com is one of the most popular social Q&A sites in China, the authors used online questionnaires to investigate its users’ perceptions of these three dimensions. From January to March 2016, the authors obtained 278 valid responses in total through snowball and convenient sampling. Collected data are analyzed through descriptive statistics and inferential statistics. Findings The results indicate that there exist significant differences between web users and mobile users on Zhihu.com in terms of gender, affinity, and information seeking. More specifically, compared to the male users, more female users rely on the mobile platform to access the information service; mobile users perceive higher affinity with Zhihu.com than web users; and mobile users perceive higher information-seeking intention than web users do. Originality/value Regarding the theoretical aspect, this study proposes a conceptual framework for comparison between the web and mobile platforms of social Q&A from the user’s perspective. Regarding the practical aspect, the comparative results of this study could give social Q&A service providers useful information about users’ differences between web and mobile platforms of social Q&A services.

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