In surveys, which are a commonly accepted research method in social sciences, we always observe a certain percentage of respondents giving no-opinion responses such as "no opinion" or "hard to say". In this study, we treat no-opinion responses as a motivated decision to refuse to respond. The aim of the study was to determine what factors involved in the organisation of a study increase the percentage of respondents who opt for no-opinion responses. The factors on which we focused include in particular the signifi cance of the diffi culty of questions; the order of questionnaire questions; motivating respondents through rewards, and the research technique. In the fi rst part of the study, 575 students were divided into 5 groups. Each group was surveyed about environmental consumer attitudes in different survey conditions. In addition, the respondents were asked to rank the diffi culty of individual questions in the survey. Findings: The study showed that the percentage of no-opinion responses increases as the questions become more diffi cult. The respondents were more likely to avoid stating their opinion on those unecological behaviours that they exhibited more frequently. The change of the research technique from a questionnaire to a direct interview caused a decrease in the percentage of noopinion responses. The respondents opted for a "no opinion" response less frequently when the interview was conducted by a lecturer than when it was conducted by a student. Changing the order of questions also affected the percentage of no-opinion responses; however, that was only true for questions DECYZJE nr 29 czerwiec 2018