“…This is most visible in the aspect of effective communication, collaboration, and citizen participation in decision-making. Many scholars have agreed on the development of ICT from a passive web to an interactive social platform (Misirlis and Vlachopoulou, 2018) among stakeholders in the HEIs industry as of great significance (Al-Rahmi et al , 2020; Alamri et al , 2020a, 2020b; Chang-Tik and Goh, 2020; Gómez-García et al , 2020; Wu and Wang, 2020). Social media platforms provide better-detailed information on the nature of campus-wide sustainability events, courses, initiatives, infrastructure, etc., compared to other sources of information (Isacsson and Gretzel, 2011).…”