Social Awareness and Responsibility in Context of Polish Service Companies

Abstract

The enrichment of the society and the consumptive lifestyle caused that customers buy more and more, having different, often very high requirements as to the purchased products and services. They often do not realize that production of such products requires more and more materials, energy and other means of production. All this leads to high exploitation of the environment. Even if the resources of the natural environment are not exhaustible, they do not keep up with their rebuilding at this pace of exploitation. That is why social awareness and responsibility both of producers and customers play such an important role. They are one of the instruments needed to operate in accordance with the concept of sustainable development. The aim of the research was to examine social awareness and responsibility among customers of service enterprises. The research was conducted with the use of an online survey, which allowed to show whether the customers of such enterprises are interested in the concept of the sustainable development, if they take it into account when using various services. The need for environmental education was indicated, which could strengthen the social awareness and responsibility among Polish customers.

RSE como ventaja competitiva: estudio sobre su influencia en el comportamiento de los consumidores

“…De la misma manera, la crisis y la degradación de los elementos ambientales por los grandes cambios dados por las industrias (Ingaldi et al, 2021) llevó a concientizar al consumidor, aumentando su compromiso en su cuidado personal, social y ambiental, convirtiéndose en consumidores responsables con percepciones positivas sobre las empresas con RSE, que como se logró evidenciar en este artículo, son acciones que influye directamente sobre estos consumidores.…”

“…Entonces, se puede entender a la RSE como el compromiso favorable de la empresa hacia la sociedad para contribuir en su mejora más allá de ser una política organizacional obligatoria (Servera-Francés et al, 2020). Su objetivo es entregar un valor sostenible a largo plazo a su comunidad (Eleni y Vasse, 2019), teniendo en cuenta que las actividades empresariales impactan directamente a estos grupos de interés (Ingaldi et al, 2021).…”

Non-Financial Reporting—Standardization Options for SME Sector

“…It can be defined as the basic economic problem of people having limited resources with a simultaneous increase in demand for individual goods. Customers pay attention to these issues while making decisions (Ingaldi et al 2021). Recently, stakeholders have demanded that reporting of a company provide social and environmental information as well as the financial information reported in the financial statement (Panggabean et al 2014).…”