Social Capital, Intellectual Capital, and the Organizational Advantage

Global Virtual Sales Teams (GVSTs ): A Conceptual Framework of the Influence of Intellectual and Social Capital on Effectiveness

“…Qureshi, Briggs, and Hlupic note that "electronic collaboration has become a powerful means of capturing, exchanging, exploiting, and managing knowledge" (2006, p. 199). Knowledge, skills, and abilities (KSAs) accumulated by the GVST become valuable intellectual capital that could positively influencing team competences and performance (e.g., Nahapiet and Ghoshal 1998). There is general consensus that intellectual capital is a multidimensional concept and that it originates from organizational employees' education, experience, talents, competences, and attitudes (Hudson 1993).…”

“…Social capital is defined as the collection of actual and potential resources embedded within, available through, and derived from the network of relationships possessed by social unit (Nahapiet and Ghoshal 1998). Adapting from Subramaniam and Youndt, GVST social capital "enhances the quality of group work and the richness of information exchange among team members" and "is epitomized in how it facilitates interactions and the exchange of ideas" (2005, p. 453).…”

“…As Riemer and Klein (2008) propose, only those virtual teams with sufficient social capital will be able to overcome the challenges of dispersed teamwork and manage complex tasks. Following Nahapiet and Ghoshal (1998), social capital is conceptualized as having structural, relational, and cognitive dimensions.…”

“…Past research suggests that collective intellectual capital and social capital are imperative for collaboration and social integration in dispersed teams (Nahapiet and Ghoshal 1998). Collective intellectual capital reflects the accumulation and utilization of dispersed knowledge resources (Hoefling 2008), while collective social capital serves as a prerequisite for effective virtual team collaboration (Riemer and Klein 2008).…”

Social Capital: A Comprehensive Overview at Organizational Context

“…2 Concept of social capital Nahapiet and Ghoshal (1998) proposed that organizations' ability to foster social capital by bringing people together for recurrent interaction over time provides organizations with a performance advantage.…”