Social Computing—Bridging the Gap between the Social and the Technical

Beckmann, Christoph; Gross, Tom

doi:10.1007/978-3-319-07632-4_3

Cited by 5 publications

(3 citation statements)

References 13 publications

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“…Indeed, human-centred analysis and design should not take for granted and analyse the activities as they are and build a system around them, but rather it should creatively reflect current practice and-together with the users-eventually redesign activities where appropriate. An example of theory-based creative modelling is [2], where the authors depart from a framework of social interaction from social science as input for their models.…”

Section: Discussionmentioning

confidence: 99%

UCProMo—Towards a User-Centred Process Model

Gross

2016

Lecture Notes in Computer Science

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The field of Software Engineering has a long tradition of developing sophisticated process models and methods and tools for its support. At the same time in the field of Human-Computer Interaction process models, methods, and tools have been developed and standardised internationally. Approaches from both fields have a lot to offer. However, despite great approaches for joining strengths and advantages of both fields, synergies are not yet fully used. In this paper I present the UCProMo User-Centred Process Model that provides an integrated approach by leveraging on existing process models, methods, and tools from both fields. UCProMo capitalises on clear phases, iteration, and strong involvement and participation of users throughout the whole process, which leads to integrated results and models of technology (esp. software) and ultimately to smooth user journeys through the whole system.

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Section: Discussionmentioning

confidence: 99%

UCProMo—Towards a User-Centred Process Model

Gross

2016

Lecture Notes in Computer Science

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“…A Computação Social se baseia no uso de tecnologias para interação e colaboração entre usuários [Chamoso et al 2019], sistemas que têm por objetivo facilitar a comunicação e a cooperação entre usuários, estejam eles no mesmo local ou em locais diferentes [Beckmann and Gross 2014] e trabalhando ao mesmo tempo (trabalho síncrono) ou em diferentes momentos (trabalho assíncrono).…”

Section: Fundamentos De Groupwareunclassified

Groupware 4.0: Avanços e Desafios da Computação Social

Garcia

Vieira²,

Vivacqua³

et al. 2020

Jornada De Atualização Em Informática 2020

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Social Computing refers to studies of the social dynamics of interaction and collaboration and their computational support. In a globalized world, people interact and collaborate frequently, with different, heterogeneous groups, geographically dispersed, of varying size and nature. The fourth industrial revolution introduces ways of working that directly impact intra-and inter-organizational collaboration: more fluidity in organizational processes, intelligent robots, sophisticated sensors (including human sensors) and analysis of large volumes of data, increase the possibilities for group formation and diversity, and expand the perception of the group's work. In this course we present concepts and technologies related to Social Computing, advances and research opportunities in the area. We introduce the concept of Groupware 4.0 as an evolution of collaboration technologies, connected to new demands of collaborative work and learning. In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed The Origin of Species Charles Darwin 4.1. Introdução As novas tecnologias de informação e comunicação têm viabilizado, cada vez mais, a interação e colaboração entre pessoas. Torna-se comum a formação de grupos produtivos de trabalho compostos por participantes dispersos geograficamente, sujeitos a diferenças culturais e trabalhando em fusos horários distintos. Já são realidade soluções que envolvem a coletividade e participação dos cidadãos, de forma identificada ou anonimamente, e que permitem trabalhos cada vez mais criativos. Sistemas computacionais inteligentes também surgem como parte integrante dos grupos. Atualmente, qualquer grupo, pequeno ou grande, formal ou informal, trabalhando nas tarefas mais diversas, pode colaborar em diferente tempo e espaço, com o suporte de ferramentas populares como Whatsapp, Zoom, Google Drive, e/ou usando mídias sociais como Instagram ou Twitter. No entanto, mesmo com os muitos avanços tecnológicos, ainda existem desafios e oportunidades de pesquisa relacionadas à área da Computação Social. Computação Social refere-se à aplicações onde o software é intermediário ou o foco de um relacionamento social [Schuler 1994, Erickson 2013]. Esta definição é suficientemente abrangente para incluir desde a comunicação entre pessoas em ambientes compartilhados (e.g., jogos, fóruns, salas de aula), até o desenvolvimento colaborativo de software, indo do trabalho formal ao entretenimento. O estudo em Computação Social envolve não apenas conhecimentos da área da Computação, mas também de áreas como Ciências Sociais, Psicologia, Administração, entre outras. Ao estudar tecnologias que conectam pessoas e desenvolver sistemas computacionais que apoiam e fortalecem a interação social, faz-se necessário também compreender melhor o ser humano e como ele se (inter-) relaciona em grupos. A Computação Social considera dois níveis de tratamento da informação: indivíduos e coletivos sociais [Erickson 2013]. No nível individual, temos as in...

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“…Within the field of Human-Computer Interaction (HCI), there is an on-going discussion of how, and if, design patterns is useful in designing user interfaces [11]. But as [12] suggests, design patterns can be used to document the design of technology supporting cooperative activities, and serves as a way of storing and communicating knowledge on how to design features of a system. As [13] suggests, the resulting artifacts of a design science research effort can be expressed and communicated using design patterns.…”

Section: Design Patternsmentioning

confidence: 99%

Design Patterns for Visualization of User Activities in a Synchronous Shared Workspace

Nilsson

2015

Int. J. Adv. Corp. Learn.

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Scholars in fields such as Computer-Supported Collaborative Learning (CSCL) have extensively covered the general theme of distributed collaboration in the past few decades. Recent advances in web technologies have pushed forward the boundaries of what is possible to create on the web, aiding the development of various types of collaborative software. Standing on the shoulders of previous research, and in the light of the new web technologies, we here outline the development of what we label a “synchronous shared workspace”. The purpose of the system is to serve as a web-based collaboration tool for small groups of geographically and/or temporally dispersed persons within a learning context. Designing this type of system presents interesting challenges on how to graphically visualize the presence of others and their activities, i.e. awareness information. Further, the system provides other types of functionalities such as visualizing previous activities and real-time manipulation of media objects that provides challenges for designers. Utilizing a “design pattern” approach, this paper explores visualization patterns for collaboration in shared workspaces in order to support mutual awareness and coordination activities. Five design patterns were implemented in the system and evaluated by a small group of online learners. The results support the notion that visualization of awareness information is a complex issue and that the work to provide effortless coordination of collaboration is a research interest that needs more attention.

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Social Computing—Bridging the Gap between the Social and the Technical

Cited by 5 publications

References 13 publications

UCProMo—Towards a User-Centred Process Model

UCProMo—Towards a User-Centred Process Model

Groupware 4.0: Avanços e Desafios da Computação Social

Design Patterns for Visualization of User Activities in a Synchronous Shared Workspace

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