Social Finance Meets Financial Innovation: Contemporary Experiments in Payments, Money and Debt

Clarke, C. J. S.; Tooker, Lauren

doi:10.1177/0263276417746467

Cited by 23 publications

(8 citation statements)

References 25 publications

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“…It needs to be revitalized, with a focus on developing innovative propositions and regaining customer trust. This statement is consistent with Clarke and Tooker (2018): in financial industries, novel applications of digital technologies and new data sources are spurring enthusiasm for "fintech" and "finnovation," undertaken in the name of "disrupting" established financial market practices and players.…”

Section: Introductionsupporting

confidence: 73%

The key role played by intermediaries in the retail insurance distribution

Dominique-Ferreira

2018

IJRDM

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Purpose The insurance market has high churn rates because customers’ purchase decision-making process and claims management rely heavily on intermediaries. The purpose of this paper is to investigate the role played by insurers and intermediaries in customer satisfaction, as well as in the preferences of customers regarding the purchase decision-making process. Design/methodology/approach The first step was to select the most important attributes for Portuguese insurance customers. Three focus groups were conducted (using B2C and B2B markets), and data from Portuguese car insurance customers were gathered through an ad hoc questionnaire. Structural equation models and the multidimensional scaling unfolding model were applied. Findings Intermediaries play a key role in the retail insurance distribution channels by influencing customer satisfaction, claims management and the purchasing process (premium acceptance). Practical implications Because of the influence that intermediaries have on customer satisfaction, insurers should improve their partnerships (back office support) with intermediaries. Originality/value The study contributes to the retail distribution literature of the insurance sector by providing empirical evidence of the impact of intermediaries on customers’ satisfaction.

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Section: Introductionsupporting

confidence: 73%

The key role played by intermediaries in the retail insurance distribution

Dominique-Ferreira

2018

IJRDM

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“…Policies for financial inclusion can contribute to social inclusion. Financial inclusion can improve access to finance for all members of society through the provision of micro-credit as a social policy to reduce poverty (Mader, 2015), the liberalization of credit to households (Lavinas, 2018) and through financial innovation such as digital finance and crypto-currencies to all individuals (Clarke and Tooker, 2018). On the other hand, social inclusion policies can contribute to financial inclusion by establishing social enterprises or institutions that promote gender equality, anti-discrimination and environmental sustainability so that access to, and the delivery of, financial products and services to the poor and low-income individuals is not influenced by social discrimination, gender inequality and other bias in society.…”

Section: Relationship Between Financial and Social Inclusionmentioning

confidence: 99%

Social inclusion and financial inclusion: international evidence

Ozili¹

2020

IJDI

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Purpose This study aims to investigate the association between social inclusion and financial inclusion. Social inclusion and financial inclusion are two major development policy agendas in many countries, and the association between them has received little attention in the policy and academic literature. Design/methodology/approach The findings reveal a positive and significant correlation between social inclusion and financial inclusion for Asian countries, Middle Eastern countries and African countries while the correlation between social inclusion and financial inclusion is negative for European countries. The findings also show that European and Asian economies experience higher levels of social inclusion and account ownership in a formal financial institution while African countries and Middle Eastern countries experience lower levels of social inclusion and account ownership. Originality/value The association between social and financial inclusion has received little attention in the policy and academic literature. This is the first study that investigates the association between social and financial inclusion.

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“…Personal connection relates to a fundraiser's selection of a cause and the story behind their connection with that cause, and online peer-topeer technologies such as social media allow fundraisers to broadcast their efforts and the narratives behind their campaign (Hookway, 2019). Donor interaction involves ongoing dialogue and community building among donors, and relates to the collaborative relations that are facilitated by online peer-to-peer fundraising platforms (Clarke & Tooker, 2018). Donor reciprocity reflects fundraisers openly offering to donate to other fundraisers in exchange for donations to their cause and efforts.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

An exploration of charity sport event donor perceptions of online peer-to-peer fundraising mechanisms

Filo

Hookway

Wade

et al. 2022

Sport Management Review

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The employment of online peer-to-peer fundraising has become a critical aspect of the charity sport event experience. Charity sport event participants are encouraged, and often required, to fundraise as part of their involvement. Within this fundraising, participants increasingly use online peer-to-peer fundraising to solicit donations. The current research examines online peer-to-peer fundraising from the perspective of charity sport event donors. Guided by diffusion of innovation theory and sociological approaches to technology, semi-structured interviews were conducted with individuals who had made an online donation in support of a charity sport event participant in the previous 12 months (N=24). Four themes developed from the interviews: technological detachment, technology eases pressure, saturated market, and cause integrity. These themes highlight concerns with the relative advantage inherent to online peer-to-peer fundraising, as well as the importance of addressing technological adoption as a social process between users and technologies. The findings provide implications for event managers and charity managers to empower fundraisers to engage further with prospective donors through both online and in-person communication.

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Social Finance Meets Financial Innovation: Contemporary Experiments in Payments, Money and Debt

Cited by 23 publications

References 25 publications

The key role played by intermediaries in the retail insurance distribution

The key role played by intermediaries in the retail insurance distribution

Social inclusion and financial inclusion: international evidence

An exploration of charity sport event donor perceptions of online peer-to-peer fundraising mechanisms

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