Social Inclusion through ICT: Identifying and Overcoming Barriers to ICT Use

Taylor, Daniel C.; Packham, Gary

doi:10.1002/jsc.2046

Cited by 11 publications

(15 citation statements)

References 38 publications

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“…The first relates to motivating the elderly to use new technology by influencing their attitudes towards personal youthfulness and self-efficacy. This can be encouraged through social policies regarding lifelong education as this has the potential to enable the elderly to develop not only ICT skills [54] but also greater youthfulness or juvenescence [55]. Education may also assist in maintaining their intellectual curiosity to learn something new as well as improve their employability in a later career (e.g.…”

Section: Discussionmentioning

confidence: 99%

Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

Shirahada

Wilson

2019

Technology in Society

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The aim of this study is to identify the impact of the personal beliefs of the elderly on their attitude toward using online public services. To test hypotheses regarding the determinants and background of technology readiness, questionnaires were administered to the elderly in Japan and in the UK, countries with a well-developed online public services infrastructure and an aging population. After structural equation modelling analysis, the research identified that aging satisfaction is the strongest factor in terms of influencing online public services usage, and this is developed through social interaction. Additionally, the research identified similarities and differences stemming from the cultural background of the respondents regarding their fear of using ICT. Our findings contribute to an understanding of the elderly's personal beliefs in terms of online technology usage and relevant social support, which may pave the way for determining an elderlyfriendly social policy for diffusing new technology and services.

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Section: Discussionmentioning

confidence: 99%

Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

Shirahada

Wilson

2019

Technology in Society

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“…For example, in a study by Ferri and Favalli [10] EU policies and rules were examined related to digital literacy and the authors argued that the Internet "has the potential to foster social inclusion of people with disabilities" (p.1), but that "the situation for people with disabilities remains challenging in terms of access to new technologies, and in particular websites and other online services" (p.14). Other studies come to similar results [e.g., 34,35]. Another common type of study is to look at different socio-demographic/economic factors and how they relate to use of e-services.…”

Section: Unit Of Analysismentioning

confidence: 71%

Citizen Diversity in e-Government Research: Moving the Field Forward

Andersson¹,

Hatakka²,

Larsson³

et al. 2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Whereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept 'diversity'.

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“…In recent years, ICT has been recognized to enhance social inclusion (Choudrie et al, 2017;Taylor & Packham, 2016). Research has found that the use of ICT can enable people to build their social capital, engage in social networks and strengthen their sense of belonging (Urquhart et al, 2008).…”

Section: Social Inclusionmentioning

confidence: 99%

Mobile phone use for social inclusion: the case of internally displaced people in Nigeria

Dasuki

Effah

2021

Information Technology for Development

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Internally Displaced People (IDP) have received less attention in ICT4D research. This study examines how IDP in Africa use mobile phones to enhance their social inclusion. We employed Sen's Capability Approach as the theoretical lens and a qualitative case study as a methodology. Qualitative data obtained from 21 conflict-induced IDP in Nigeria suggests that mobile phones serve not only as a self-help commodity to overcome disconnection from their communities but also a means to enhance their individual and collective capabilities, which in turn fosters their social inclusion. However, generating these capabilities depend on the personal, social, and environmental experiences of IDP. With these findings, the study offers contributions to theory, research, and practice.

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Social Inclusion through ICT: Identifying and Overcoming Barriers to ICT Use

Abstract: Creative approaches to ICT training and development can help to overcome barriers to ICT adoption and usage, leading to increased social inclusion.

Cited by 11 publications

References 38 publications

Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

Citizen Diversity in e-Government Research: Moving the Field Forward

Mobile phone use for social inclusion: the case of internally displaced people in Nigeria

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