Social isolation and telecommunication in the nursing home: A pilot study

Meyer, Dorothee; Marx, Tracy L.; Ball-Seiter, V.

doi:10.4017/gt.2011.10.01.004.00

Cited by 10 publications

(5 citation statements)

References 21 publications

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“…Six studies investigated the use of new technologies in possibly reducing loneliness (Banks et al, 2008;Bell et al, 2011;Kahlbaugh et al, 2011;Meyer et al, 2010;Sum et al, 2009 andTsai &Tsai, 2011). Three of the studies used validated loneliness scales and five of the six took place exclusively within supported living facilities.…”

Section: New Technologiesmentioning

confidence: 99%

Reducing loneliness amongst older people: a systematic search and narrative review

Hagan

Manktelow

Taylor

et al. 2014

Aging & Mental Health

173

163

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Section: New Technologiesmentioning

confidence: 99%

Reducing loneliness amongst older people: a systematic search and narrative review

Hagan

Manktelow

Taylor

et al. 2014

Aging & Mental Health

173

163

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“…Within these reviews, six interventions using the internet were found to have a positive effect on social isolation and/or loneliness (Ito et al, 1999;Swindell, 2001;Fokkema and Knipscheer, 2007;Tsai and Tsai, 2011;Sum et al, 2009;Wright, 2000). On the contrary, five were found to have no influence or no significant effect (Meyer et al, 2011;Straka and Clark, 2000;White et al, 1999White et al, , 2002. These highlights that there is still the need to understand the internet's effect on social isolation's various dimensions of social isolation, such as social relationships and social support, as well as on loneliness.…”

Section: Introductionmentioning

confidence: 99%

“…These highlights that there is still the need to understand the internet’s effect on social isolation’s various dimensions of social isolation, such as social relationships and social support, as well as on loneliness. Also, these reviews did not include other research designs beyond those testing interventions, except for those reported by Sum et al , 2009; Meyer et al , 2011). Some of them did not include a mechanism to control whether the reduction in social isolation or loneliness was due to the intervention itself – which in most of the cases included training that involved personal contact with the trainer/carer – or to the use of the internet.…”

Section: Introductionmentioning

confidence: 99%

What do we know about the relationship between internet-mediated interaction and social isolation and loneliness in later life?

Beneito-Montagut

Cassián

Begueria

2018

QAOA

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Purpose -Social isolation and loneliness are recognised social, health and wellbeing problems that particularly affect later life. They have been the subject of many recent studies. Studies examining the role of the internet in addressing these problems have multiplied. However, it is still not known whether internetmediated social interaction has any role in mitigating social isolation and or loneliness. To address this gap, the purpose of this paper is to review previous research that investigates the relationship between internet use for communication and social isolation and loneliness. Design/methodology/approach -This paper reviews the empirical literature published since 2000 and expands on previous literature reviews by including a variety of research designs and disciplines. Findings -Despite the recent increase in studies, there is still little evidence to show internet effects on social isolation and loneliness. It is concluded that future research programmes aimed at reducing them by the use of the internet should include more robust methodological and theoretical frameworks, employ longitudinal research designs and provide a more nuanced description of both the social phenomena (social isolation and loneliness) and internet-mediated social interaction. Originality/value -Previous reviews are not restricted to internet-based studies and include several types of interventions aiming at reducing social isolation and/or loneliness. They do not attempt to disentangle the internet effects of social isolation and loneliness.

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“…Previous work has argued that nonverbal cues contribute to the “richness” of video calls and enhance feelings of social presence [ 30 , 57 , 63 ], which refers to the salience of the other person in the interaction [ 64 ]. Higher social presence is thought to promote a sense of togetherness when using video calls [ 18 , 59 ].…”

Section: Resultsmentioning

confidence: 99%

“…Beyond the positive health and well-being effects of visits from family [16,17], family members have been described as "central to the care of residents" [14]. Families are a primary source of cognitive and emotional enrichment [18] and contribute to advocacy, emotional support, and assistance with the personal care of residents [14,[19][20][21]. The loss of such support during the pandemic restrictions has placed renewed focus on enabling meaningful communication between residents and families during lockdowns [9,22,23].…”

Section: Introductionmentioning

confidence: 99%

Video Calls as a Replacement for Family Visits During Lockdowns in Aged Care: Interview Study With Family Members

Kelly¹,

Xing²,

Baker³

et al. 2023

JMIR Aging

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Background Lockdowns have been used to prevent the spread of transmissible illnesses such as influenza, norovirus, and COVID-19 in care homes. However, lockdowns deny care home residents supplemental care and the socioemotional enrichment that comes from seeing family members. Video calling has the potential to enable ongoing contact between residents and family members during lockdowns. However, video calls can be considered by some as a poor substitute for in-person visits. It is important to understand family members’ experiences with video calling during lockdowns to ensure the effective use of this technology in the future. Objective This study aimed to understand how family members use video calls to communicate with relatives living in aged care during lockdowns. We focused on experiences during the COVID-19 pandemic, which involved extensive lockdowns in aged care homes. Methods We conducted semistructured interviews with 18 adults who had been using video calls with relatives living in aged care during pandemic lockdowns. The interviews focused on how participants had been using video calls, what benefits they gained from video-based interactions, and what challenges they encountered when using the technology. We analyzed the data using the 6-phase reflexive approach to thematic analysis by Braun and Clarke. Results We developed 4 themes through our analysis. Theme 1 interprets video calling as a medium for the continuation of care during lockdowns. Using video calls, family members were able to provide social enrichment for residents and engaged in health monitoring to uphold residents’ welfare. Theme 2 highlights how video calling extended care by supporting frequent contact, transmitting nonverbal cues that were essential for communication, and negating the need for face masks. Theme 3 interprets organizational issues such as the lack of technology and staff time as impediments to the continuation of familial care through video. Finally, theme 4 highlights the need for 2-way communication, interpreting residents’ unfamiliarity with video calling and their health conditions as further barriers to the continuation of care. Conclusions This study suggests that, during restrictions arising from the COVID-19 pandemic, video calls became a medium for enabling family members to continue participating in the care of their relatives. The use of video calls to continue care illustrates their value for families during times of mandatory lockdown and supports the use of video to complement face-to-face visits at other times. However, better support is needed for video calling in aged care homes. This study also revealed a need for video calling systems that are designed for the aged care context.

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Social isolation and telecommunication in the nursing home: A pilot study

Cited by 10 publications

References 21 publications

Reducing loneliness amongst older people: a systematic search and narrative review

Reducing loneliness amongst older people: a systematic search and narrative review

What do we know about the relationship between internet-mediated interaction and social isolation and loneliness in later life?

Video Calls as a Replacement for Family Visits During Lockdowns in Aged Care: Interview Study With Family Members

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