Social media and financial institutions in the Indian context

Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions

“…This is so because, with surveys, a researcher could work with large sample sizes which increase the credibility of the survey‐based reputational risks relevant factors and mitigation factors identified in the literature. An analysis of the sample sizes of the four identified studies using survey for data collection revealed very low sample sizes: 28 respondents (Tachiciu et al., 2020), 32 bank managers (Bawre & Kar, 2019), 109 respondents (Oseni & Omoola, 2017) and 417 depositors (Ferreira et al., 2019). Thus, the reliability of such works can only be improved through use of larger and more carefully constructed samples.…”

“…They conclude that the setup of media task forces to follow, analyze, and respond to adverse news announcement could mitigate the reputational effects of operational risk losses and safeguard the stability of the entire financial industry. Bawre and Kar (2019) examine the extent to which social media is used to manage reputational risk by financial institutions from a developing country's perspective. They identify reputational risk as being a major threat associated with the use of social media by non-banking financial institutions while social media exposed banks to data and information risks.…”

“…Studies such as Fiordelisi et al (2013), Fiordelisi et al (2014) and Gillet et al (2010) provide improved understanding of the determinants of reputational risk and the modelling of reputational risk as a derivative of operational losses. Other studies also provide insights into the importance of incorporating content analysis of online media news and expert advice into reputational risk management framework of financial institutions to help alleviate financial markets investors' concerns (Barakat et al, 2018;Barakat et al, 2019;Bawre & Kar, 2019). Again, recent advances in sustainable development and environmental concerns of bank lending activities have been explored.…”

Reputational Risks in Banks: A Review of Research Themes, Frameworks, Methods, and Future Research Directions

“…This is so because, with surveys, a researcher could work with large sample sizes which increase the credibility of the survey-based reputational risks relevant factors and mitigation factors identified in the literature. An analysis of the sample sizes of the four identified studies using survey for data collection revealed very low sample sizes: 28 respondents (Tăchiciu et al, 2020), 32 bank managers (Bawre & Kar, 2019), 109 respondents (Oseni & Omoola, 2017) and 417 depositors (Ferreira et al, 2019). Thus, the reliability of such works can only be improved through use of larger and more carefully constructed samples.…”

Dynamics between Digital Visibility through Social Media Marketing and Crowdfunding: Path to Succeed in Entrepreneurship

“…Mihardjo, Sasmoko, Alamsjah, and Elidjen (2019) elucidated that digital transformation plays a significant role in shaping digital business capability and argued with a model that supported the importance of digital transformation in different business scenarios (Mihardjo et al, 2019). Bawre and Kar (2019) in their study explored to what extent Indian Financial Institutes use social media platforms for different purposes including financial awareness generating. This contemporary study gave a detailed insight on social media usage in terms of cost reduction and customer satisfaction.…”