Social media and value co-creation in multi-stakeholder systems: A resource integration approach

Singaraju, Stephen; Nguyen, Quan; Niininen, Outi; Mort, Gillian Sullivan

doi:10.1016/j.indmarman.2015.12.009

Cited by 142 publications

(141 citation statements)

References 60 publications

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“…Many innovative solutions (in the market and policy domains) leverage technology as an enabling factor in resource integration (e.g., Singaraju et al 2016). For example, networked devices and wireless technology provide opportunities for policies like virtual doctor visits and "telehealth" initiatives, as well as for market solutions, such as Apple's CareKit opensource platform, which supports development of health management apps (Versel 2016).…”

Section: Toward More Effective Resource Integration: Understanding Anmentioning

confidence: 99%

Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services

Anderson

Spanjol

Jefferies

et al. 2016

Journal of Public Policy & Marketing

121

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Responsibilization, or the shift of functions and risks from providers and producers to consumers, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). Because responsibilization is often considered synonymous with consumer agency and well-being, the authors take a transformative service research perspective and draw on resource integration literature to investigate whether responsibilization is truly associated with well-being. The authors focus on expert services, for which responsibilization concerns are particularly salient, and question whether this expanding policy is in the public interest. In the process, they develop a conceptualization of resource integration under responsibilization that includes three levels of actors (consumer, provider, and service system), the identification of structural tensions to resource integration, and three categories of resource-integration practices (access, appropriation, and management) necessary to negotiate responsibilization. The findings have important implications for health care providers, public and institutional policy makers, and other service systems, all of which must pay more active attention to the challenges consumers face in negotiating responsibilization and the resulting well-being outcomes.

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Section: Toward More Effective Resource Integration: Understanding Anmentioning

confidence: 99%

Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services

Anderson

Spanjol

Jefferies

et al. 2016

Journal of Public Policy & Marketing

121

View full text Add to dashboard Cite

show abstract

“…The actor plays an important role in SCM because social media interaction emphasizes the role of the actors. In SD-L, actors are the human resource who engage in value co-creation processes [32], [33]. Therefore, in this study, the actors are human resources, who involved in the value co-creation process in SCM inclusive organizations and customers.…”

Section: ) Actormentioning

confidence: 99%

Developing the Dimensions of a Social Content Management Framework

Ahmad

Mukhtar

Yahya

2018

Int. J. Adv. Sci. Eng. Inf. Technol.

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The rise of social media has transformed the way of collaboration between organizations and customers. Social content resulting from the active collaboration between both parties on a social media platform should be managed accordingly. Thus, social content management (SCM) framework should be developed as a guide to managing the social content. Such SCM framework should be able to augment existing frameworks, which mainly focuses on the value of social content for the organizations. Hence, based on the service science perspective, this article proposes an SCM framework that focusses on value to both organizations and its customers. In order to do this, the concept of Service Dominant Logic and the DART model are adopted to explore and extract the elements and factors that collectively become the dimensions of the proposed SCM framework. Experts' review of the elements and factors is conducted to ensure that the dimensions in the SCM framework are acceptable and have practical value. The proposed framework is then validated via an instrument whose content validity is investigated by using Lawshe's Technique. This framework could assist the organizations in the decision-making process towards innovating services and in the management of social content.

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“…Social media creates a collaborative space for resource integration [24]. Social media posts, likes, feedback, etc., have thus enabled nonprofits to involve and engage the public in resource mobilization and integration [5].…”

Section: Page 2630mentioning

confidence: 99%

Organizational Generativity, Social Media and the Co-creation of Nonprofit Services: A Sociomateriality Perspective

Namisango¹,

Kang²,

Rehman³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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This paper presents the relationship between organizational generativity, nonprofits' use of social media, and the co-creation of nonprofit services. While anchoring to the sociomaterialism perspective, we analyze social media interactions of nonprofits by identifying social media affordances and symbolic expressions. To explain the hypothesized relationships, we conduct a survey of nonprofits using social media to co-create services. We applied structural equation modeling (SEM) techniques to generate measurement models and test our hypotheses. Our findings indicate that organizational generativity is positively related to social media affordances for nonprofits, the symbolic expressions of social media to nonprofits and service co-creation. We generally observe that organizations have to build the capacity to operate in new ways as a means of exploring the opportunities and possibilities offered by social media as well as leveraging social media interactions for service co-creation.

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Social media and value co-creation in multi-stakeholder systems: A resource integration approach

Cited by 142 publications

References 60 publications

Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services

Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services

Developing the Dimensions of a Social Content Management Framework

Organizational Generativity, Social Media and the Co-creation of Nonprofit Services: A Sociomateriality Perspective

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