Social media-based systems: an emerging area of information systems research and practice

Khan, Gohar Feroz

doi:10.1007/s11192-012-0831-5

Cited by 25 publications

(28 citation statements)

References 117 publications

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“…SNA is a structured way of analyzing relationships in groups by providing a rich and systematic means of assessing informal networks by mapping and analyzing relationships among entities, including people, teams, departments, or even entire organizations (Cross, Parker, Prusak, & Borgatti, 2001). Researchers have used the SNA technique to analyze and map knowledge networks formed by information system (IS) and its allied research communities, including electronic government communities (Khan & Park, 2013), information technology (IT) outsourcing communities (Swar & Khan, 2013), the social media-based systems research domain (Khan, 2013), information and communications technology research communities that focus on developing countries (Swar & Khan, 2014), the International Conference on Information Systems (ICIS) community (Xu & Chau, 2006), and the European Conference on Information Systems (ECIS) (Vidgen, Henneberg, & Naude, 2007) and Researchers Seminar in Scandinavia (IRIS) communities (Trier & Molka-Danielsen, 2013). …”

Section: Introductionmentioning

confidence: 99%

Knowledge Networks of the Information Technology Management Domain: A Social Network Analysis Approach

Khan¹,

Wood²

2016

CAIS

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Abstract:Using the social network analysis technique, we decomposed the knowledge networks of the information technology management (ITM) domain. We included a total of 893 papers published during the 1995-2014 period in the network analysis. From this domain, the network and ego level properties-such as, degree centralities, density, components, structural holes, and degree distribution-suggest that, unlike the other information systems communities, the ITM is a community with a unique character and distinct collaboration patterns. The results show that the ITM knowledge networks are fragmented and exhibit a power law distribution in which incoming nodes and links prefer to attach to the nodes that are already well connected. We discuss several implications that arise from the network configuration that could aid the future development of the ITM domain.

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Section: Introductionmentioning

confidence: 99%

Knowledge Networks of the Information Technology Management Domain: A Social Network Analysis Approach

Khan¹,

Wood²

2016

CAIS

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“…Instead, many of the tourism systems have been developed in a way that makes tourists skip the interaction with other stakeholders, such as full-automated service systems [34] or information kiosks [35]. In this regard, STS perspective suggests a smart tourism design opportunity that enables the joint-optimization of various subsystems, such as social subsystems, technical subsystems, and environmental subsystems [11,12,36]. With the objective of finding balanced values for all of those systems, there can be an increasing possibility of having efficient STD applications that support more synergetic values from stakeholders and the interconnected subsystems [37,38]; such objective is a primary goal of smart tourism systems.…”

Section: A Smart Tourism Design Based On the Sts Theorymentioning

confidence: 99%

Digital Omotenashi: Toward a Smart Tourism Design Systems

2017

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Abstract:The tourism industry is currently facing many challenges; one of the main challenges is the lack of having smart tourism systems that make use of the recent advances in information and communication technology. Another challenge is designing such smart tourism systems while embracing diversified tourists' sustainable values of experience (functional values, social values, emotional values, and epistemic values). In light of these challenges, the overall objective of this work is to design a smart tourism experience-centered system that considers social and technical perspectives. The Socio-Technical Systems theory was adopted as a theoretical foundation, and the Design Science Research methodology was used to develop a smart tourism system and a practical design artifact. A case study from the Japanese tourism context was studied by exploring tourists' sustainable values of experiences and local staffs' behaviors. The main problem was the dysfunctional communication between local service staffs and foreign tourists during the service process. After identifying the problem and the objectives, a relevant smart tourism system was synthesized and tested as a design artifact. The results of the utility test of the proposed artifact showed its effectiveness and efficiency in facilitating the service process and in creating multi-dimensional values of experience.

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“…Nonetheless, to date, scientometric projects in social media in public administrations have not been examined. This absence of comprehensive scientometric studies could mean that an interesting aspect of social media research has remained unexamined [25], despite the fact that social media, in terms of the use of information technology, has been studied from diverse standpoints. Therefore, it would be interesting to analyze the research published in the main fields of knowledge [26] and thus acquire different perspectives of social media research.…”

Section: Introductionmentioning

confidence: 99%

“…Previous research show that social media is a highly multi-disciplinary domain of research [25,31], so, it is necessary more search to better understand the social media concept. Hence, we think that it could be interesting to analyzed different perspectives in which the social media is to examine, because it is revealed hidden structural characteristics which will help understand the structural differences among theories [28].…”

Section: Introductionmentioning

confidence: 99%

Theoretical Support for Social Media Research. A Scientometric Analysis

Muñoz

Bolívar

2015

Lecture Notes in Computer Science

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Part 1: FoundationsInternational audienceWe seek to analyze the research into the field of social media implementation in public administrations, examining the theories that support the use of social media, the main use of this technology for public administrations and the trends and research innovations in this area in the future. In addition, a comparative study will be performed in order to identify differences of research, research gaps and interest on the different domains of this topic into different contexts. To achieve the aims, the scientometric methodology will be applied to a sample of papers published in journals listed in the fields of Public Administration, Information Sciences and Communication. In this sense, the research about social media has not been the same in all areas. Knowledge gaps and research opportunities are identified from these observations, which reveal changes in the research methods applied, reinforcing the development of a theoretical framework so that the application of social media may efficiently contribute to improving management in the public sector

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Social media-based systems: an emerging area of information systems research and practice

Cited by 25 publications

References 117 publications

Knowledge Networks of the Information Technology Management Domain: A Social Network Analysis Approach

Knowledge Networks of the Information Technology Management Domain: A Social Network Analysis Approach

Digital Omotenashi: Toward a Smart Tourism Design Systems

Theoretical Support for Social Media Research. A Scientometric Analysis

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