Social media effects on fostering online civic engagement and building citizen trust and trust in institutions

Warren, Anne Marie; Sulaiman, Ainin; Jaafar, Noor Ismawati

doi:10.1016/j.giq.2013.11.007

Cited by 301 publications

(200 citation statements)

References 69 publications

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“…This suggests that those participating in social media and online groups are more inclined to use this technology for civic and political engagement purposes and to share information among peers. Consistent with previous research, online political participation solicits involvement in civic activities aimed at social change (Warren et al 2014).…”

Section: Discussion and Limitationssupporting

confidence: 74%

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Tagliacozzo

Magni

2016

Nat Hazards

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International organisations have acknowledged that providing information to and communicating with communities affected by disasters should be considered as an integral part of the humanitarian aid. Yet little is known on the information and communication needs of the population during the disaster reconstruction phase. This paper presents a case study of the information and communication needs of the population and the role of social media during the reconstruction process after the earthquake that struck Emilia-Romagna (Northern Italy) in 2012. Data were collected through field notes and a multiple choices questionnaire distributed online and by hand to community-based groups. Results show that the most sought information concerns housing and infrastructure reconstruction, funds/refunds, business recovery and damage assessment and that city councils and regional council are considered as the main source of the information. Communication channels used to search for reconstruction-related information vary between online and offline respondents. Social media technology is used by citizens affected as a platform to read and share recovery information and post queries rather than as an engagement tool with recovery agencies. Main barriers to engagement are lack of trust towards the authorities and the belief that authorities do not use social media to communicate with citizens. In this context, community-based groups, especially those supported by social media, play an important role in sharing recovery-related information to other residents, clarifying legal acts and regulations and providing informational support to the affected population.

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Section: Discussion and Limitationssupporting

confidence: 74%

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Tagliacozzo

Magni

2016

Nat Hazards

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“…The introduction of ICTs without the corresponding changes in leadership, policy, and governance is unlikely to result in a more consultative, participatory, collaborative, and transparent government" (Bonsón, Torres, Royo, Flores, 2012). The study about the social media impact on civic engagement has indicated that in Malaysia "online civic behaviour is present and that social media as a civic communication channel enables citizens to be included in civic participatory activities" adding that government needs to "put citizens at the centre" to build citizens' trust to institutions (Warren, Sulaiman, Jaafar, 2014). From the citizens' perspective, social media as a civic engagement tool can be evaluated positively as their "substantial relative advantage arises with respect to previous generation of e-participation models due to the fact that government makes a first step towards citizens rather than expecting the citizenry to move their content production activity onto the 'official' spaces created for e-participation" (Ferro, Loukis, Charalabidis, Osella, 2013: 366).…”

Section: Public Institutions and Social Mediamentioning

confidence: 99%

Online Communication with Citizens. Should Latvian Public Institutions Learn from Foreign Experience?

Gaušis¹

2021

Regional Formation and Development Studies

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Civic engagement is a core value of democracy that approves legitimacy of democracy itself and decisions made by public institutions. In Latvia, civic engagement rates are decreasing, thus for public institutions it is important to find new ways how to engage citizens in the decision-making process. In the twenty-first century, it means that public institutions should also be present in social media. The objectives of the article are to identify foreign experience how public institutions are using social media for civic engagement and evaluate the reasons for Latvian public institutions to learn from this foreign experience. Accordingly, methods of the research are analysis of scientific publications covering examples about digital democracy, civic engagement and use of social media by public institutions, as well as analysis of data about the Internet and social media usage in Latvia. The study findings suggest that Latvian public institutions are already using social media for one-way communication. Moreover, in Latvia, availability of the Internet and participation rates in social media are above the EU average, thus there is potential to use social media also for two-way communication and foster civic engagement.

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“…To some extent, civic engagement refers to the individual or collective involvement of citizens in addressing social issues. 8 Social media helps create a collaborative relationship with the stakeholders. Moreover, it provides access to real-time data created by their stakeholders, seeks information about stakeholders and receives feedback about provided services and it is a cost-e±cient way of communication.…”

Section: Social Media For Social Actors Cooperationmentioning

confidence: 99%

The Case of Civic Society Organization: Citizens’ Engagement into Responsible Research and Innovation Actions Through the Social Media

Mazaj

2017

Rep. Adv. Phys. Sci.

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Social media effects on fostering online civic engagement and building citizen trust and trust in institutions

Cited by 301 publications

References 69 publications

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Online Communication with Citizens. Should Latvian Public Institutions Learn from Foreign Experience?

The Case of Civic Society Organization: Citizens’ Engagement into Responsible Research and Innovation Actions Through the Social Media

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