2023
DOI: 10.1016/j.jclepro.2022.135375
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Social media engagement of stakeholders in the oil and gas sector: Social presence, triple bottom line and source credibility theory

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Cited by 22 publications
(10 citation statements)
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References 99 publications
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“…Because punctuation marks were often used to emphasize or exaggerate emotional expression in written posts, these findings together imply the significance of emotional expression in increasing consumer engagement. This finding resonates with previous findings which emphasized the impact of emotional expression and punctuation marks on user interactions (Ko et al, 2022;Noguti, 2016;Shin & Lee, 2020;Yuen et al, 2023).…”
Section: Discussionsupporting
confidence: 92%
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“…Because punctuation marks were often used to emphasize or exaggerate emotional expression in written posts, these findings together imply the significance of emotional expression in increasing consumer engagement. This finding resonates with previous findings which emphasized the impact of emotional expression and punctuation marks on user interactions (Ko et al, 2022;Noguti, 2016;Shin & Lee, 2020;Yuen et al, 2023).…”
Section: Discussionsupporting
confidence: 92%
“…Using second-person pronouns (e.g., you, your, and yours) can invite individuals to engage in interpersonal conversations (Pollach, 2005). Furthermore, punctuation marks are relevant to the interactivity of social media messages (Yuen et al, 2023), affecting the user engagement. For example, by using question marks, influencers can actively invite comments and responses from their audience and engage with them by answering.…”
Section: Predictors Of User Engagement With Vis On Social Mediamentioning
confidence: 99%
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“…In this digitally advanced communication era, influencers captivate followers with authenticity and an approachable demeanor, making influencer marketing not only widely accessible but also influential in psychological well-being and body satisfaction (Alshurideh, 2022). The efficacy of influencer marketing is further underscored by the emphasis on source credibility, with credibility being an amalgamation of competence, trustworthiness, and goodwill (Yuan, 2019;Yuen, 2023). However, the intricate role of influencers, positioned between journalists and advisers, introduces ethical quandaries, as influencers navigate the delicate balance between authenticity and the potential for manipulation and deception (Doran, 2015).…”
Section: Introductionmentioning
confidence: 99%
“…Agenda-setting theory is based on the idea that the media can shape public opinion on a given issue, and that a company's social media presence should be used to set the agenda for public discourse on an issue (Gilardi et al, 2022). The source credibility theory proposes that an organization can increase its trustworthiness among its audiences when it is seen as credible and reliable (Yuen et al, 2023). Impression management theory suggests that after a crisis, an organization should use its social media presence to monitor the impression it is making on the public (Murwani, 2018).…”
Section: Introductionmentioning
confidence: 99%