“…Particularly relevant for public authorities in Germany is the “Leitfaden Krisenkommunikation” published by the Federal Ministry of the Interior (Bundesministerium des Innern, 2014), which highlights the importance of speed, truthfulness, comprehensibility, transparency/openness, consistency, credibility, and entering a dialogue with affected publics. Whereas different means of communication can be used to fulfill those demands, social media seems to be especially fruitful to broadcast critical information quickly, continuously provide updates, correct misinformation, provide guidance during critical situations, and foster the dialogue with relevant stakeholders (du Plessis, 2018; Ellis, 2021).…”