Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains

Abstract

Adoption of social media systems (SMS), proprietary microblogging platforms in particular, for the purposes of information sharing has been increasingly on the rise among corporations. While Twitter is the preferred microblogging tool by the general public, there is scant research to address its viability as a conduit to facilitate knowledge creation among corporate users. As a result, this conceptual paper explores seven crucial Twitter features and derives to seven propositions that demonstrate how microblogging can enable knowledge creation among employees within shared knowledge domain.

Antecedents and outcomes of enterprise social network usage within UK higher education

“…He proposed a model on social networking specific features, which may raise the staff's consumptive and contributive use. Although Cleveland (2016) did not develop an instrument (i.e., survey) to measure the study's factors, he left it incomplete. On the other side, he stated that new social networking platforms (i.e., Yammer, Slack and Microsoft Teams) with alternative characteristics might impact community knowledge formation practices differently (Cleveland, 2016).…”

“…Twitter platform restricts posts to 140 characters. Cleveland (2016) claimed that this restraint reduced the user's effort and increased the frequency of content posted on Twitter. Although, enterprise social network is not restricted the textual quantity of user's messages.…”

“…The results revealed that aside from performance expectancy (PE) and effort expectancy (EE) are the main drivers of members' technology use behaviours, other additional drivers (such as content value and RE) also come into play when ESNs are used. Furthermore, Cleveland (2016) explored seven crucial social network features and derives suggestions that explain how social networking can foster knowledge formation among workers. His study made several practical contributions to knowledge.…”

“…He proposed a model on social networking specific features, which may raise the staff's consumptive and contributive use. Although Cleveland (2016) did not develop an instrument (i.e. survey) to measure the study's factors, he left it incomplete.…”

“…Moreover, valuable unstructured knowledge from experiences, insights, and academic staff ideas is often not clearly part of the knowledge sharing process (Cleveland, 2016). With the growth of social media tools and the success of public social networking platforms such as Linked In, Facebook and Twitter, much research has recommended new opportunities that these technologies may offer for allowing both formal and informal knowledge exchanging (Chin et al, 2015(Chin et al, , 2019Grant, 2016, Grant andPreston 2019;Panahi et al, 2013).…”