“…With relevant work expertise, individuals can better use the IT applications, including ESM and knowledge management software, and will provide accurate, timely, and useful business information (Lee et al, 2011; Leonardi, 2014; Rashid et al, 2020) that benefit perceived task structure. Past theoretical work has proposed that individual work expertise is essential in enhancing task autonomy and interdependence that needs freedom, control related to the task, and, conversely, timely, relevant information for communication (Anser et al, 2020; Augusto Felício et al, 2014; Salviano et al, 2012). Scholars argue that people who have expertise in work may offer valuable information and will present appropriate knowledge associated with their own experience (Choi, 2016).…”