Social Media Usage During Disasters: Exploring the Impact of Location and Distance on Online Engagement

Deng, Qing; Liu, Yi; Liu, Xiaodong; Zhang, Hui; Deng, Xiaolong

doi:10.1017/dmp.2019.36

Cited by 7 publications

(8 citation statements)

References 38 publications

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“…The number of interactions on both platforms rose. This idea is consistent with conclusions regarding different disaster communication events(White et al, 2009;Yates and Paquette, (2011) Deng et al, 2019). The use of SM in Mexico is not new.…”

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confidence: 88%

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Social media use in government health agencies: The COVID-19 impact

Sandoval‐Almazán¹,

Valle-Cruz²

2021

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Government communications typically use social media for federal agencies, national policies, and emergency cases. However, it is crucial to understand the use of these platforms within local government agencies. This investigation fills this gap and includes social media data during three months of the COVID-19 pandemic and compares it with previous trends. The research question that leads this research is: How has government social media use and communication behavior changed due to the COVID-19 pandemic? This research analyzes a study case applied to a local Mexican government agency named ISSEMyM. We analyze the data during the period between October 2017 and June 2020. Findings reveal a consistent use of Twitter and Facebook for communication by the ISSEMyM government agency. Also, it indicates an increase in engagement and communication flow over three years. We found that official local government communications remained unchanged during the whole period. We found no change in interaction, number of followers, and message structure during this period; however, the COVID-19 pandemic radically alters interactions, followers, and user engagement.

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confidence: 88%

“…In this regard,Chau et al (2020) researched Twitter impressions of the case of the earthquake in Mexico in 2017 Ogie et al (2019). proposed crowdsourcing SM data in flood mapping Deng et al (2019). reported findings for the location, distance, and online engagement through SM for the Tianjin Port Explosion Medina and Diaz's (2016).…”

mentioning

confidence: 99%

Social media use in government health agencies: The COVID-19 impact

Sandoval‐Almazán¹,

Valle-Cruz²

2021

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“…We have shown in this study that online volunteering is a great tool for humanitarian programs. Online volunteering and using online tools for voluntary work is widespread in different elds including heritage, health, disaster preparedness, emergency response, learning language, and sport [19][20][21][22][23]. Our study indicates that beside usual volunteers, there are opportunities for refugees, women, and citizens in other provinces and countries to participate virtually in humanitarian activities.…”

Section: Discussionmentioning

confidence: 81%

The Challenges and Opportunities of Online Volunteering for COVID-19 Response in Iran: A Qualitative Study

Seddighi

Salmani

Ермолаева

et al. 2020

Preprint

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Background: The aim of this brief report is to identify the challenges and opportunities of online volunteering to respond to the COVID-19 pandemic from the perspective of the managers of the Iranian Red Crescent Society (IRCS).Methods: In this study we have used a qualitative method including semi-structured interviews for investigating the opportunities and challenges of using virtual volunteers. The eligible participants meeting the inclusion criteria for this study were eight IRCS managers who had used online volunteers for COVID-19 pandemic response.Results: Having considered the interviews with IRCS managers, we finally found seven items as opportunities including safety, availability, recruiting more volunteers, cost reduction, participation, geographical scope, and local considerations. Moreover, five items were found as challenges of online volunteering in IRCS including lack of commitment, cultural issues, infrastructure, reimbursement, and volunteer management.Conclusion: Online volunteering is a significant opportunity for humanitarian organizations especially during epidemics like the current COVID-19. Online volunteering for COVID-19 response by the Red Crescent involved a wide range of people including young people, the elderly, people with disabilities and minority groups, and people in rural areas.

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“…For example, the majority of Chinese were engaged in social media during lockdown [ 37 , 38 ]. Deng et al [ 24 ] explained that the “online engagement and psychological distance” are the reasons people engaging in social media during the crisis. Social media also raises awareness of crisis and helps connection with family and friends.…”

Section: Introductionmentioning

confidence: 99%

Public engagement in government officials’ posts on social media during coronavirus lockdown

et al. 2023

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Background Social media has been a common platform to disseminate health information by government officials during the COVID-19 pandemic. However, little is known about the determinants of public engagement in officials’ posts on social media, especially during lockdown. Objectives This study aims to investigate how the public engages in officials’ posts about COVID-19 on social media and to identify factors influencing the levels of engagement. Methods A total of 511 adults aged 18 or over completed an online questionnaire during lockdown in Iraq. Levels of engagement in officials’ posts on social media, trust in officials and compliance of government instructions were assessed. Results Fear of COVID-19 and trust in officials were positively associated with compliance of government instructions. Trust in officials was also associated with active engagement in officials’ posts on social media, including commenting, posting and sharing of the posts. Conclusions Trust in government has been established during the COVID-19 pandemic. Public engagement in officials’ posts is crucial to reinforce health policies and disseminate health information.

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Social Media Usage During Disasters: Exploring the Impact of Location and Distance on Online Engagement

Cited by 7 publications

References 38 publications

Social media use in government health agencies: The COVID-19 impact

Social media use in government health agencies: The COVID-19 impact

The Challenges and Opportunities of Online Volunteering for COVID-19 Response in Iran: A Qualitative Study

Public engagement in government officials’ posts on social media during coronavirus lockdown

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