Social media use and work efficiency: Insights from the theory of communication visibility

Investigating the Consequences of the Socio-Instrumental Use of Enterprise Social Media on Employee Work Efficiency: A Work-Stress Environment

“…In this situation, hindrance-stressed individuals may encounter fewer situational hurdles in attempting multiple methods and can clearly explain uncertainties by frequent communication and problem-solving. ESM usage thus promotes job control mechanisms, which may reduce the adverse impact of hindrance stressors and encourage workers to discuss and use different approaches to solving problems (Khan et al, 2020;Yang et al, 2021). In addition, social support may assist hindrance-stressed employees to develop significant emotional responses to deal with stressful demands (Treem and Leonardi, 2013;Ali-Hassan et al, 2015).…”

“…The outcome variable of work efficiency included eight items, and was borrowed from Janssen and Van Yperen (2004) and Yang et al (2021). An example from the questionnaire about work efficiency is, "I perform better than my colleagues.…”

“…The present study also makes a theoretical contribution to the extant literature. Firstly, it investigated the association between ESM usage and employee work efficiency through work stressors, although researchers have observed that individual work efficiency is still in its early stages and is mostly undertaken in workplace settings (Janssen and Van Yperen, 2004;Yang et al, 2021 Secondly, by integrating individuals' stress assessment methods, we have contributed valuable insights into the transactional theory of stress. According to this theory, stressors can be simultaneously evaluated as both challenges and hindrances; this initial perception serves as the key mechanism connecting stressors to outcomes (Webster et al, 2011).…”

“…In the contemporary digital work environment, employees frequently use the extensive functions of enterprise social media (ESM), including real-time assistance, video calling, online meeting, and information sharing, to collaborate and interact with workmates (Leonardi and Meyer, 2015). ESM not only permits social interaction, coordination, and the possibility of interpersonal relationships but also assists employees in becoming more productive at work (Treem et al, 2020;Yang et al, 2021). As a consequence, several firms have adopted ESM platforms such as Yammer and Jive for employee communication and collaboration (Song et al, 2019).…”

Work along Both Lines: The Positive Impact of Work-Based Social Media Use on Job Performance

“…At the organizational level, social media practices facilitate knowledge sharing and accelerate the flow of information and resources within the organization [ 3 ]. At the individual employee level, efficient and frequent interactions have facilitated effective communication and collaboration among employees [ 4 ]. The popularity and increasing importance of social media has contributed to a greater understanding of the role of technology in organizations.…”