Social media use in disaster recovery: A systematic literature review

Twitter data from the 2019–20 Australian bushfires reveals participatory and temporal variations in social media use for disaster recovery

“…The 200,017 retrieved tweets were assigned to members of the research team to identify recovery-specific content, eliminating posts that were trivial or not related to bushfire recovery. Tweets were considered to be relevant if they related to one or more aspects of disaster recovery, as adopted from previous studies and described in Table 1 15 . This resulted in the identification and extraction of 61,645 tweets related to bushfire recovery.…”

“…Compared with other phases of disaster management, recovery is the least studied and rests on weak theoretical foundations, requiring further research to explore how social media can better serve to improve disaster outcomes 8 , 14 . This research gap recently inspired a comprehensive literature review, which found that social media could contribute to several aspects of disaster recovery, including (1) donations and financial support, (2) solidarity and social cohesion, (3) post-disaster reconstruction and infrastructure services, (4) socioeconomic and physical wellbeing, (5) information support, (6) mental health and emotional support, and (7) business & economic activities 15 .…”

Deep learning modeling of public’s sentiments towards temporal evolution of COVID-19 transmission

“…However, it is time-consuming and tedious to collate near real-time information pertaining to the dynamic COVID-19 behavior globally, and especially difficult to manage the social mobility of individuals in this challenging period. Social media platforms, even with the risk of misinformation and privacy leakage [5] , provide alternative avenues for data collection in the applications of pandemic monitoring [6] , participatory governance development [7] , interaction modelling among cities [8] , and disaster recovery [9] . Effective policy on pandemic control and prevention relies on accurate information on the current pandemic situation and its potential trend soon.…”

October 2022

“…For an in-depth appreciation of work in this field, see Wiegmann et al (2021), Reuter & Kaufhold (2018) and Simon, Goldberg and Adini (2015) who provide a thorough review of research relating to the use of social media during emergencies. Despite the burgeoning body of research, a comprehensive review of the literature found that research has so far focused on social media use in disaster response while recovery remains relatively under-explored (Ogie et al 2022).…”