Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association

Treem, Jeffrey W.; Leonardi, Paul M.

doi:10.2139/ssrn.2129853

Cited by 493 publications

(841 citation statements)

References 130 publications

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“…These affordances are quite different than other media, where persistence [5, 38] and permanence [39] typically afford recordability, reviewability, and replicability [8]. Thus, we would expect practices in Snapchat to be quite different than in other social media, and in fact a recent study identified one key difference of Snapchat is to allow people to “share the moments” with close relationships [2].…”

Section: The Design Of Snapchatmentioning

confidence: 99%

“…Previous research has shown that persistence affords recordability [18] and reviewability [8], which influence information sharing in an organizational context [38], the ability to pass on digital artifacts in families [29], and long-term exhibition of self on social media [19]. What does ephemerality afford in these processes?…”

Section: Be Ephemeral or Be Persistent: Owning Giving Sharing Showmentioning

confidence: 99%

“…In most online systems, permanent data retention is the default. Our chat log is saved on Facebook Messenger, and when we post pictures in Instagram, they will stay there “forever.” Besides its business value to the companies for modeling users’ interests, such automatic archiving has useful features for users, supporting coordination, collaboration, reminiscing, and life-logging [5, 8, 23, 38]. …”

Section: Introductionmentioning

confidence: 99%

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Automatic Archiving versus Default Deletion

Chang

Welker

et al. 2016

Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work &Amp; Social Computing

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Unlike most social media, where automatic archiving of data is the default, Snapchat defaults to ephemerality: deleting content shortly after it is viewed by a receiver. Interviews with 25 Snapchat users show that ephemerality plays a key role in shaping their practices. Along with friend-adding features that facilitate a network of mostly close relations, default deletion affords everyday, mundane talk and reduces self-consciousness while encouraging playful interaction. Further, although receivers can save content through screenshots, senders are notified; this selective saving with notification supports complex information norms that preserve the feel of ephemeral communication while supporting the capture of meaningful content. This dance of giving and taking, sharing and showing, and agency for both senders and receivers provides the basis for a rich design space of mechanisms, levels, and domains for ephemerality.

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Section: The Design Of Snapchatmentioning

confidence: 99%

Section: Be Ephemeral or Be Persistent: Owning Giving Sharing Showmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Automatic Archiving versus Default Deletion

Chang

Welker

et al. 2016

Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work &Amp; Social Computing

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“…Despite affordances being a somewhat enigmatic construct, the affordance approach to social media has recently been studied in a similar fashion across other domains. For example, one study published in peer-reviewed literature describes affordances in organizational communication processes [13]. We bring the same concept to chronic disease management and hope that its applicability can be further explored within a variety of health scenarios.…”

Section: Discussionmentioning

confidence: 99%

“…Greater emphasis is therefore placed on past experiences, end goals for use and one’s belief/value system. Essentially the individual’s goal and context for use will lead to a different perception of the affordances [12,13]. …”

Section: Introductionmentioning

confidence: 99%

Developing a Framework to Generate Evidence of Health Outcomes From Social Media Use in Chronic Disease Management

Merolli

Gray

Martín-Sánchez

2013

Med 2.0

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BackgroundWhile there is an abundance of evidence-based practice (EBP) recommendations guiding management of various chronic diseases, evidence suggesting best practice for using social media to improve health outcomes is inadequate. The variety of social media platforms, multiple potential uses, inconsistent definitions, and paucity of rigorous studies, make it difficult to measure health outcomes reliably in chronic disease management. Most published investigations report on an earlier generation of online tools, which are not as user-centered, participatory, engaging, or collaborative, and thus may work differently for health self-management.ObjectiveThe challenge to establish a sound evidence base for social media use in chronic disease starts with the need to define criteria and methods to generate and evaluate evidence. The authors’ key objective is to develop a framework for research and practice that addresses this challenge.MethodsThis paper forms part of a larger research project that presents a conceptual framework of how evidence of health outcomes can be generated from social media use, allowing social media to be utilized in chronic disease management more effectively. Using mixed methods incorporating a qualitative literature review, a survey and a pilot intervention, the research closely examines the therapeutic affordances of social media, people with chronic pain (PWCP) as a subset of chronic disease management, valid outcome measurement of patient-reported (health) outcomes (PRO), the individual needs of people living with chronic disease, and finally translation of the combined results to improve evidence-based decision making about social media use in this context.ResultsExtensive review highlights various affordances of social media that may prove valuable to understanding social media’s effect on individual health outcomes. However, without standardized PRO instruments, we are unable to definitively investigate these effects. The proposed framework that we offer outlines how therapeutic affordances of social media coupled with valid and reliable PRO measurement may be used to generate evidence of improvements in health outcomes, as well as guide evidence-based decision making in the future about social media use as part of chronic disease self-management.ConclusionsThe results will (1) inform a framework for conducting research into health outcomes from social media use in chronic disease, as well as support translating the findings into evidence of improved health outcomes, and (2) inform a set of recommendations for evidence-based decision making about social media use as part of chronic disease self-management. These outcomes will fill a gap in the knowledge and resources available to individuals managing a chronic disease, their clinicians and other researchers in chronic disease and the field of medicine 2.0.

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The use of different information and communication technologies to support knowledge sharing in organizations: From e‐mail to micro‐blogging

Yuan

Zhao

Liao

et al. 2013

J Am Soc Inf Sci Tec

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Previous research has revealed the following three challenges for knowledge sharing: awareness of expertise distribution, motivation for sharing, and network ties. In this case study, we examine how different generations of information and communication technologies (ICTs), ranging from e‐mail to micro‐blogging, can help address these challenges. Twenty‐one interviews with employees from a multinational company revealed that although people think social media can better address these challenges than older tools, the full potential of social media for supporting knowledge sharing has yet to be achieved. When examining the interconnections among different ICTs, we found that employees′ choice of a combination of ICTs, as affected by their functional backgrounds, could create “technological divides” among them and separate resources. This finding indicates that having more ICTs is not necessarily better. ICT integration, as well as support for easy navigation, is crucial for effective knowledge search and sharing. Adaptation to local culture is also needed to ensure worldwide participation in knowledge sharing.

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Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association

Cited by 493 publications

References 130 publications

Automatic Archiving versus Default Deletion

Automatic Archiving versus Default Deletion

Developing a Framework to Generate Evidence of Health Outcomes From Social Media Use in Chronic Disease Management

The use of different information and communication technologies to support knowledge sharing in organizations: From e‐mail to micro‐blogging

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