T his chapter introduces and defines the concept of volunteer management. Historical models of volunteer management are described, culminating in an indepth description of the only model of contemporary volunteer management based on empirical data collected from actual volunteer managers, the PEP Model of Volunteer Administration: (Personal) Preparation, (Volunteer) Engagement, and (Program) Perpetuation.
Volunteers and Their Essential ManagementThe social phenomenon of volunteerism has had enormous positive effects on individuals, their families and communities, and entire cultures for well over two centuries in the United States and for at least half a century in western Europe and other areas around the globe (Ellis & Noyes, 1990; Govaart, van Daal, M€ unz, & Keesom, 2001;Jedlicka, 1990). Even in times of national economic slowdowns, individuals continue to readily give their time, energies, and talents to other individuals and groups (other than family members) with no expectation for financial remuneration (Gose, 2009). And while informal volunteerism continues to thrive at the individual and grassroots organizational levels, steady numbers of individuals also continue to volunteer within formal programs and organizations. The United States Department of Labor Bureau of Labor Statistics (2008) concluded that during the 12 months This chapter is based on an article coauthored by the chapter's authors with Joseph A. Gliem and Rosemary R. Gliem of The Ohio State University, published in 2005 in Journal of Volunteer Administration 23(3). Portions of the original article have been duplicated verbatim with written permission of the editor of the International Journal of Volunteer Administration.