Social Presence and Dishonesty: Perceptions from Security Guards

Siebenaler, Susan; Szymkowiak, Andrea; Robertson, Paul; Johnson, Graham I.; Law, Jan

doi:10.1007/978-3-319-58484-3_21

Cited by 2 publications

(2 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For example, customers annoyed by failures during a transaction can blame the machine as a means for justifying theft, which Beck (2011) described as the 'self-scan defence'. Consistent with this notion, Taylor (2016) identified different strategies customers utilize to engage in theft purposefully, but also reported that frustration may induce people to behave dishonestly, which was likewise described by others (Siebenaler et al, 2017).…”

Section: Self-service and Dishonest Behavioursupporting

confidence: 56%

Honesty, Social Presence and Self-Service in Retail

Siebenaler

Szymkowiak

Robertson

et al. 2019

Interacting With Computers

Self Cite

View full text Add to dashboard Cite

Retail self-service checkouts (SCOs) can benefit consumers and retailers, providing control and autonomy to shoppers independent from staff. Recent research indicates that the lack of presence of staff may provide the opportunity for consumers to behave dishonestly. This study examined whether a social presence in the form of visual, humanlike SCO interface agents had an effect on dishonest user behaviour. Using a simulated SCO scenario, participants experienced various dilemmas in which they could financially benefit themselves undeservedly. We hypothesized that a humanlike social presence integrated within the checkout screen would receive more attention and result in fewer instances of dishonesty compared to a less humanlike agent. Our hypotheses were partially supported by the results. We conclude that companies adopting self-service technology may consider the implementation of social presence to support ethical consumer behaviour, but that more research is required to explore the mixed findings in the current study. Research Highlights A method by Vohs and Schooler (2008) was adapted for investigating dishonesty. Social presence is proposed as a mediator for dishonest behaviour. There is scope for social presence to influence user behaviour in a world that increasingly relies on self-service transactions. The effectiveness of measures of dishonesty needs to be researched further.

show abstract

Section: Self-service and Dishonest Behavioursupporting

confidence: 56%

Honesty, Social Presence and Self-Service in Retail

Siebenaler

Szymkowiak

Robertson

et al. 2019

Interacting With Computers

Self Cite

View full text Add to dashboard Cite

show abstract

“…For example, customers annoyed by failures during a transaction can blame the machine as a means for justifying theft, which Beck (2011) described as the "self-scan defence". Consistent with this notion, Taylor (2016) identified different strategies customers utilize to engage in theft purposefully, but she also reported that frustration may induce people to behave dishonestly, which was likewise described by others (Siebenaler et al, 2017).…”

Section: Self-service and Dishonest Behavioursupporting

confidence: 52%

Social Presence and Dishonesty in Retail

Siebenaler

Szymkowiak

Robertson

et al. 2018

Electronic Workshops in Computing

Self Cite

View full text Add to dashboard Cite

Self-service checkouts (SCOs) in retail can benefit consumers and retailers, providing control and autonomy to shoppers independent from staff, together with reduced queuing times. Recent research indicates that the absence of staff may provide the opportunity for consumers to behave dishonestly, consistent with a perceived lack of social presence. This study examined whether a social presence in the form of various instantiations of embodied, visual, humanlike SCO interface agents had an effect on opportunistic user behaviour, i.e. an individual taking unwarranted advantages. Using a simulated SCO scenario, participants experienced various dilemmas in which they could financially benefit themselves undeservedly. We hypothesised that a humanlike social presence integrated within the checkout screen would receive more attention and result in fewer instances of dishonesty compared to a less humanlike agent. This was partially supported by the results. The findings contribute to the theoretical framework in social presence research. We concluded that companies adopting self-service technology may consider the implementation of social presence in technology applications to support ethical consumer behaviour, but that more research is required to explore the mixed findings in the current study.

show abstract

Social Presence and Dishonesty: Perceptions from Security Guards

Cited by 2 publications

References 24 publications

Honesty, Social Presence and Self-Service in Retail

Honesty, Social Presence and Self-Service in Retail

Social Presence and Dishonesty in Retail

Contact Info

Product

Resources

About