Social Workers’ Acceptance of Information and Communication Technology (ICT) in Practice during COVID-19: Search for Embracing Ethical Considerations in Hong Kong

Tsang, Wai Hung Wallace; Mo, Kitty Yuen-han; Cheung, Johnson Chun-Sing; Wong, Evan Yee-Wan

doi:10.1080/01488376.2022.2100562

Cited by 5 publications

(2 citation statements)

References 58 publications

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“…This has brought with it both new developments and new challenges [ 2 ]. Since 2020, much has been written and published about “digital social work, describing professional practices using digital media [ 3 , 4 ], the duty to update digital skills [ 5 , 6 ], reflections on the ethics, efficiency and viability of such digital practices [ 7 – 9 ] and the opportunities and scenarios envisaged by the technologisation of the profession’s processes [ 10 , 11 ].…”

Section: Introductionmentioning

confidence: 99%

Technologies and social services. An overview of technology use by users of social services

et al. 2023

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Information and communication technologies have significantly transformed the way advanced societies interact, produce, deliver services and consume resources. All walks of life are now touched by these technologies. However, compared to other areas of society, digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how they are used and the way citizens interact with public bodies using technology to deliver social services. This has been part of a wider project on innovation in social services using participative methodologies centred on the development of local Hubs. The findings reveal a digital divide in technology-enabled access to social services that excludes the very people most in need of benefits and support.

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Section: Introductionmentioning

confidence: 99%

Technologies and social services. An overview of technology use by users of social services

et al. 2023

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“…We searched PubMed and Social Work Abstract databases, including peer-reviewed journals from a wide range of professions covering medicine and social sciences with keywords including ‘ICT’, ‘pandemic’ and ‘social work’, up to 24 July 2022 and found four entries. Three were qualitative studies, including one with 23 social workers that explored their experiences of ICT use in practice and influencing factors [ 9 ]. Another study with 27 social workers and 22 service users explored their views on ICT-related service delivery [ 10 ].…”

Section: Introductionmentioning

confidence: 99%

Use of Information and Communications Technology in Family Services and Its Perceived Benefits amid the COVID-19 Pandemic in Hong Kong—Jockey Club SMART Family-Link Project

Lai

Kwok

et al. 2022

IJERPH

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Introduction: We examined information and communications technology (ICT) use in family services and its perceived benefits and barriers amid the COVID-19 pandemic in Hong Kong. Methods: We invited all family service social workers of 12 NGOs to complete an anonymous online questionnaire in May 2020 (Part A) and a management representative from each NGO to provide written feedback on ICT use in January 2021 (Part B). Results: In Part A, of 255 respondents (response rate: 67.3%), perceived ICT use in conducting programmes, groups, casework and preventive family programmes showed net increases of 33.9–54.5%; perceived ICT use in different work processes showed net increases of 18.8–48.6%. The three most common perceived benefits were “providing another option to service users” (74.2%), “more convenient service” (60.2%) and “maintaining normal service” (59.7%). In Part B, 12 management representatives consistently reported positive impacts of ICT use on family services. They shared actionable strategies (e.g., ICT skill-related training) and concerns about data privacy and management. Conclusions: ICT use in family services markedly increased amid the COVID-19 pandemic in Hong Kong. It helped make the services more accessible especially when the pandemic restricted face-to-face services.

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Impact of ICTs on Social Workers: A Scoping Review

Haider

2023

The Palgrave Handbook of Global Social Problems

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Social Workers’ Acceptance of Information and Communication Technology (ICT) in Practice during COVID-19: Search for Embracing Ethical Considerations in Hong Kong

Cited by 5 publications

References 58 publications

Technologies and social services. An overview of technology use by users of social services

Technologies and social services. An overview of technology use by users of social services

Use of Information and Communications Technology in Family Services and Its Perceived Benefits amid the COVID-19 Pandemic in Hong Kong—Jockey Club SMART Family-Link Project

Impact of ICTs on Social Workers: A Scoping Review

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