Socio demographic variables' impact on hospitalized patient satisfaction in Albania

Abstract

patient satisfaction is one of the several ways to evaluate quality of health service, composing an effective indicator to measure the success of hospitals. In this context determining main factors that contributes in patient satisfaction is crucial to improve quality in healthcare delivery. Respective literature suggest that socio-demographic factors serve as main drivers for patient satisfaction, therefore through this article based on the ground survey methodology it is measure the existing linkages between gender, age, level of education and incomes and patient satisfaction in albania.

Discovering Patient Portal Features Critical to User Satisfaction: A Systematic Analysis

“…Even though satisfaction has been an important healthcare quality measure and has been the focus of many studies in literature, satisfaction is still not easy to characterize [12,13]. The adoption of satisfaction as a quality indicator is associated with well-known Proceedings of the 52nd Hawaii International Conference on System Sciences | 2019 URI: https://hdl.handle.net/10125/59525 ISBN: 978-0-9981331-2-6 (CC BY-NC-ND 4.0) measurement problem [6,14].…”