Socio-pragmatic influence on opening salutation and closing valediction of British workplace email

McKeown, Jamie; Zhang, Qilin

doi:10.1016/j.pragma.2015.06.012

Cited by 40 publications

(27 citation statements)

References 26 publications

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“…There is also a growing body of work on workplace emails, examining both structural and pragmatic aspects, such as politeness and power relations (e.g. Gimenez 2006, Waldvogel 2007, Gilbert 2012, De Felice 2013, Prabhakaran and Rambow 2013, Leopold 2015, McKeown and Zhang 2015, Kim and Lee 2017. The work presented in this paper is a contribution to this field.…”

Section: Background: Workplace Discourse and Corpus Pragmatics Politementioning

confidence: 99%

Politeness at Work in the Clinton Email Corpus: A First Look at the Effects of Status and Gender

Felice

Garretson

2018

Corpus Pragmatics

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This article introduces the Clinton Email Corpus, comprising 33,000 recently released email messages sent to and from Hillary Clinton during her tenure as United States Secretary of State, and presents the results of a first investigation into the effect of status and gender on politeness-related linguistic choices within the corpus, based on a sample of 500 emails. We describe the composition of the corpus and mention the technical challenges inherent in its creation, and then present the 500-email subset, in which all messages are categorized according to sender and recipient gender, position in the workplace hierarchy, and personal closeness to Clinton. The analysis looks at the most frequent bigrams in each of these subsets as a starting point for the identification of linguistic differences. We find that the main differences relate to the content and function of the messages rather than their tone. Individuals lower in the hierarchy but not in Clinton's inner circle are more often engaged in practical tasks, while members of the inner circle primarily discuss issues and use email to arrange in-person conversations. Clinton herself is generally found to engage neither in extensive politeness nor in overt displays of power. These findings present further evidence of how corpus linguistics can be used to advance our understanding of workplace pragmatics.

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Section: Background: Workplace Discourse and Corpus Pragmatics Politementioning

confidence: 99%

Politeness at Work in the Clinton Email Corpus: A First Look at the Effects of Status and Gender

Felice

Garretson

2018

Corpus Pragmatics

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“…In addition to greeting terms, emails as a format typically contain a sign-off or closing (McKeown & Zhang, 2015;Waldvogel, 2007). The usage of lexical items in these sign-off phrases will be analysed for convergence in the next section.…”

Section: Mimesis In Greetingsmentioning

confidence: 99%

The pragmatics of mimesis: A case study of intercultural email communication

Marsden

Kádár

2017

FLEKS

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“…A small body of research has examined common practices in closing emails. For example, McKeown and Zhang (2015) found that the most commonly used email closing salutations were statements expressing gratitude such as “thank you,” “regards,” and “best.” However, additional studies have found greater variations in the closing salutations that are most commonly used. For instance, Waldvogel (2007) found that there was a high degree of variation in closing salutation between two field samples and that, within each organization, closing salutation norms seemed to be present.…”

Section: Rationale For Present Study and Literature Reviewmentioning

confidence: 99%

The Influence of Textual Cues on First Impressions of an Email Sender

Marlow

Lacerenza

Iwig

2017

Business and Professional Communication Quarterly

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The present study experimentally manipulated the gender of an email sender, closing salutation, and sending mode (i.e., email sent via desktop computer/laptop as compared with email sent via a mobile device) to determine if these specific cues influence first impressions of the sender’s competence, professionalism, positive affect, and negative affect. Although no effect of sending mode was found, closing salutation influenced perceptions; females were viewed as less professional when using “Thanks!” as opposed to using “Best,” “Thank you,” or no salutation. However, in general, females were viewed as more professional than males, and “Thanks!” elicited perceptions of positive affect.

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Socio-pragmatic influence on opening salutation and closing valediction of British workplace email

Cited by 40 publications

References 26 publications

Politeness at Work in the Clinton Email Corpus: A First Look at the Effects of Status and Gender

Politeness at Work in the Clinton Email Corpus: A First Look at the Effects of Status and Gender

The pragmatics of mimesis: A case study of intercultural email communication

The Influence of Textual Cues on First Impressions of an Email Sender

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