Socio-technical Design for the Care of People With Spinal Cord Injuries

Ackerman, Mark S.; Büyüktür, Ayşe G.; Hung, Pei-Yao; Meade, Michelle A.; Newman, Mark

doi:10.1016/b978-0-12-812583-0.00001-8

Cited by 7 publications

(12 citation statements)

References 15 publications

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“…It aligns with Ackermann et al. [ 3 ] findings that health care professionals tend to develop workflow habits that do not align with system intentions. The fast-paced nature of health care for older adults prevents the nursing staff from taking the time to view the fall alert videos.…”

Section: Resultssupporting

confidence: 86%

“…As Ackerman et al. [ 3 ] stated, the issue with socio-technical systems is attempting to anticipate how the human and technical components will function together. Such an approach can be used to showcase the differences between the actual everyday practice of nurses and the workflow anticipated by system designers or others.…”

Section: Discussion and Recommendationmentioning

confidence: 99%

“…A health management system with sensor technology, and consisting of patients and several caregivers, falls within the aforementioned criteria. The issue with developing and implementing a health management system in a highly social environment is reconciling the complex and sometimes conflicting social aspects with the myriad of technical components and features [ 3 ].…”

Section: Research Background and Theoretical Conceptmentioning

confidence: 99%

“…However, Ackerman et al. [ 3 ]. point out challenges of such systems since implementation can come with unanticipated socio-technical considerations, such as nursing staff not using the technology as expected by software developers.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Social practices of nurse care coordination using sensor technologies – Challenges with an alert system adoption in assisted living communities for older adults

Jahnke

Riedel

Popescu

et al. 2021

International Journal of Nursing Sciences

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Objectives From the view of everyday practices and the socio-technical coordination lens, this study aimed to analyz the gap between creators’ intention and the users’ implementation (mainly nursing staff and social workers) of an alert system in assisted living communities. Methods Qualitative methods were employed by way of five user interviews and focus groups with six system developers. Modeling instruments were applied for data collection to analyze the different clinical workflows versus the expectations of the system development team. Results Results indicate that the clinical workflow changed over time, which led to a mismatch of nurse care coordination, social practices, and technology use. The results show different mental models of the socio-technical practice. Applying the coordination theory, the following recommendations could be developed to overcome the mismatch. First, it is recommended that nursing staff set goals together. Second, a communication rhythm with the nursing staff and developer teams should be established, with guided questions to facilitate the conversation, to shed light on the different workflows and the difference in social practices when using sensor technologies or alert systems. Third, a checklist for new employees should be created so they know how and on which devices to use the alert system. Fourth, the user experience with the alert system should be improved (e.g., an improved user interface). Conclusions This work indicates recommendations to close the mental model gap to overcome the mismatch between optimal use of the alert system and how the nursing staff is actually using it.

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Section: Resultssupporting

confidence: 86%

Section: Discussion and Recommendationmentioning

confidence: 99%

Section: Research Background and Theoretical Conceptmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Social practices of nurse care coordination using sensor technologies – Challenges with an alert system adoption in assisted living communities for older adults

Jahnke

Riedel

Popescu

et al. 2021

International Journal of Nursing Sciences

View full text Add to dashboard Cite

show abstract

“…This requirement represents the core principle of sociotechnical design for healthcare systems that encourage designers to concurrently consider all interrelated and interdependent dimensions of the system including infrastructures, clinical contents, people, human-computer interfaces, workflow and communications, internal features, external rules and regulations, and measurement and monitoring [63]. Sociotechnical design in healthcare solution remains challenging as there is not much clear guidance on how to address the gap between social requirements and technical affordances [64]. • Inclusive: Inclusive access to health care system including mental health services has been a priority for governments around the world.…”

Section: Design Requirementsmentioning

confidence: 99%

Design for mobile mental health: an exploratory review

2018

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A large number of mobile mental health apps are available to the public but current knowledge about requirements of designing such solutions is scarce, especially from sociotechnical and user centred points of view. Due to the significant role of mobile apps in the mental health service models, identifying the design requirements of mobile mental health solutions is crucial. Some of those requirements have been addressed individually in the literature, but there are few research studies that show a comprehensive picture of this domain. This exploratory review aims to facilitate such holistic understanding. The main search keywords of the review were identified in a cross-disciplinary requirements workshop. The search was started by finding some core references in the healthcare databases. A wider range of references then has been explored using a snowball method. Findings showed that there is a good understanding of individual design requirements in current literature but there are few examples of implementing a combination of different design requirements in real world products. The design processes specifically developed for mobile mental health apps are also rare. Most studies on operational mobile mental health apps address major mental health issues while prevention and wellbeing areas are underdeveloped. In conclusion, the main recommendations for designing future mobile mental health solutions include: moving towards sociotechnical and open design strategies, understanding and creating shared value, recognizing all dimensions of efficacy, bridging design and medical research and development, and considering an ecosystem perspective.

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Helping People to Control Their Everyday Data for Care: A Scenario-Based Study

Hung

Ackerman

2022

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Socio-technical Design for the Care of People With Spinal Cord Injuries

Cited by 7 publications

References 15 publications

Social practices of nurse care coordination using sensor technologies – Challenges with an alert system adoption in assisted living communities for older adults

Social practices of nurse care coordination using sensor technologies – Challenges with an alert system adoption in assisted living communities for older adults

Design for mobile mental health: an exploratory review

Helping People to Control Their Everyday Data for Care: A Scenario-Based Study

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