“…Therefore, they have been used in sectors such as healthcare, education, banking, insurance, airlines and environment, among others. They assist in task handling, users' training, event monitoring, information search, matchmaking and filtering (Tagelsir, 2012a). Despite the existence of many studies that focus on identifying agent qualities, the list of most widely cited qualities include autonomy, social ability, reactivity and pro-activeness, learning, mobility, benevolence, rationality, independence, cooperation, reasoning, intelligence and adaptivity, among others.…”