Soft reliability: an interdisciplinary approach with a user–system focus

Koca, Aylin; Funk, Mathias; Karapanos, Evangelos; Rozinat, A Anne; Aalst, van der Wmp Wil; Corporaal, Henk; Martens, Jbos Jean-Bernard; Putten, van der Pha Piet; Weijters, Ajmm Ton; Brombacher, AC Aarnout

doi:10.1002/qre.937

Cited by 12 publications

(8 citation statements)

References 14 publications

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“…In addition, subjective satisfaction is a crucial dimension to define the concept of usability [43][44][45]. In analogy to soft reliability problems [46], soft usability problems are problems in which the most important issue is that users are unsatisfied about the quality of the interaction. Although the behaviour of users is one of the factors to play an important role in usability, the diversity in behaviour when interacting with products has only recently become serious object of study.…”

Section: User Characteristics Product Type and Soft Usability Problemsmentioning

confidence: 99%

Design for Usability; practice-oriented research for user-centered product design

Eijk

Hoolhorst

Kim

et al. 2012

Work

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The Design for Usability project aims at improving the usability of electronic professional and consumer products by creating new methodology and methods for user-centred product development, which are feasible to apply in practice. The project was focused on 5 key areas: (i) design methodology, expanding the existing approach of scenario-based design to incorporate the interaction between product design, user characteristics, and user behaviour; (ii) company processes, barriers and enablers for usability in practice; (iii) user characteristics in relation to types of products and use-situations; (iv) usability decision-making; and (v) product impact on user behaviour. The project team developed methods and techniques in each of these areas to support the design of products with a high level of usability. This paper brings together and summarizes the findings.

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Section: User Characteristics Product Type and Soft Usability Problemsmentioning

confidence: 99%

Design for Usability; practice-oriented research for user-centered product design

Eijk

Hoolhorst

Kim

et al. 2012

Work

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“…In order to get relevant and rich data, this module has to be configured in a way that accurately reflects the stakeholder's information needs. For these purposes, we developed D'PUIS (Dynamic Product Usage Information System, [10,20]), which is a set of tools and components connected via the Internet. D'PUIS also enables information stakeholders to conveniently define the specification of the desired information by utilizing a graphical editor.…”

Section: Information Specificationmentioning

confidence: 99%

“…Objective usage information can be quickly reviewed using realtime visualization in the form of charts and data tables, but to be able to address advanced questions, our framework provides a connection to process mining techniques, as we describe in [20]. Real-time visualization helps to instantly grasp the structure and content of the incoming information, and thereby enables realtime monitoring to ensure that precisely the intended data is being collected in the field.…”

Section: Information Visualization and Analysismentioning

confidence: 99%

“…Failures of good fit, or socalled soft failures, i.e. where a user has problems with a technically sound product, are indeed becoming increasingly common [7,23,4,17,18,20].…”

Section: Introductionmentioning

confidence: 99%

“…Soft Reliability project, [28]), with actively collaborating industrial partners and with support from the Dutch government, we developed a novel adaptable framework for product usage data collection and analysis that addresses the aforementioned issues. While in [20] we outlined the general idea of our framework, in this paper we discuss its usage and report on our experiences when applying it in practice, specifically during product conceptualization activities. Our framework jointly explores and promotes the effective treatment of the following: I.…”

Section: Introductionmentioning

confidence: 99%

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Grasping product pragmatics

Koca

Funk

Karapanos

et al. 2008

Proceedings of the 1st International Conference on Designing Interactive User Experiences for TV and Video

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With the emergence of highly interactive products in the domestic space, consumer electronics brands are facing an increasing challenge in predicting the way their products are being used and experienced. Unforeseen experiences relating to functional, emotional and social/contextual aspects of product use lead to a large and increasing share of field complaints that cannot be attributed to a violation of products' specifications. In a project called Soft Reliability, we are trying to develop a product evaluation ecology that enables the anticipation of product use by gathering behavioral and attitudinal data early in the product development process, through longitudinal field studies with working prototypes. This paper introduces a novel framework for behavioral and attitudinal data collection and analysis. The framework enables instrumentation that relies on the event-based experience sampling method, and as such deploys an analysis methodology that includes process mining techniques for the analysis of usage patterns, multivariate techniques for the analysis of longitudinal attitudinal data, and product quality analysis techniques for the analysis of combined information. We illustrate the value and applicability of this framework in practice, through the findings of an ongoing project concerning the conceptualization of an innovative Internet on TV product, which is being conducted in collaboration with Philips, a multi-national consumer electronics company.

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The 25th anniversary volume of Quality and Reliability Engineering International

Montgomery¹

2010

Quality & Reliability Eng

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The recently completed volume of Quality and Reliability Engineering International is its 25 th anniversary. The mission of the journal is to provide information on new developments in many aspects of the discipline to professionals with research articles, review papers, and applications and case study papers. It is appropriate to look back over this anniversary volume and identify some important themes, highlight some of the significant papers that contribute to those themes, and discuss what we hope to see in the future.Statistical Process Control (SPC) and related topics continue to be an important area of research and applications. The journal published many noteworthy papers in this area, including the papers on adaptive procedures by Li et al. 1 and Kooli and Liman 2 , run-to-run control 3 , integration of SPC with other techniques 4, 5 , design of control charts 6, 7 , and methods for identifying the change point in high-yield processes 8 .Reliability engineering and the associated statistical methods continue to be a key focus area for the journal. Koka et al. 9 present an interdisciplinary approach to reliability in design and Samet 10 discusses fault-tolerant computing. Accelerated life testing techniques are discussed by Liu and Tang 11 and Pan 12 . Remenyte-Prescott and Andrews 13 present a new real-time method for the efficient analysis of non-coherent fault trees. Anderson-Cook et al. 14 investigate resource allocation for a complex system with aging components.Designed experiments and robust design are an integral part of both product design and process improvement. Methodology for robust product or process design is considered by Shaibu et al. 15 , Steenackers et al. 16 and Rodriguez et al. 17 . Hazelrigg 18 discusses many interesting aspects of engineering design. Other extremely useful papers include Gaudard et al. 19 on the interaction between data mining and designed experiments, Guo et al. 20 on the general balanced metric for mixed-level fractional factorial designs, Wesley et al. 21 on prediction variance in split-plot designs, Guo et al. 22 on optimal fold-over designs for mixed-level fractional factorial designs, and Jones and Johnson 23 on designs for computer experiments.The journal also presented several interesting case studies, including Monroe and Pan 24 , Carmignani 25 , Magniez et al. 26 , Johnson et al. 27 and Aksoy and Orbak 28 . Case studies are an important part of this journal. We have a high standard for these papers. They must represent the best of contemporary practice either through the application of new methodology or the application of existing methods in unique environments. Quality and reliability engineers are knowledge workers. They accumulate, generate and deploy knowledge with the express objective of improving products, processes, services and society. Case studies facilitate the generation and widespread adoption of new methods or provide insight about how existing methods can be used in novel situations. These types of papers can perform a valuable service to...

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Soft reliability: an interdisciplinary approach with a user–system focus

Cited by 12 publications

References 14 publications

Design for Usability; practice-oriented research for user-centered product design

Design for Usability; practice-oriented research for user-centered product design

Grasping product pragmatics

The 25th anniversary volume of Quality and Reliability Engineering International

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