“…In this paper, we will investigate the distribution of the number of retrials of a customer together with the distribution of the waiting time of a request in a RQ-system since they are connected to each other. Related results can be found, for example in Alfa and Isotupa [1], Dragieva [10], Dragieva [11], Falin and Artalejo [13], Gharbi and Dutheillet [14], Kvach and Nazarov [20], Nazarov, Kvach and Yampolsky [25], Nazarov and Sudyko [22], Wang, Zhao and Zhang [29], Wang, Zhao and Zhang [30], Zhang and Wang [32]. We will use the method of asymptotic analysis under limiting condition of a growing number of sources as it has been applied, for example in Kvach and Nazarov [20], Nazarov, Kvach and Yampolsky [25], Nazarov and Moiseeva [22].…”