SoK: A Framework for Unifying At-Risk User Research

Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints

“…Many financial products we identified in our analysis were often co-shared or connected between a complainant and an offender, including bank accounts, house loans, car insurance, and utility bills. Relationships with offenders can present unique digital-safety risks [107], such as fraudulent purchases, identity theft, or social engineering to elicit financial information through social engineering [43,44,108]. Our analysis revealed that financial support workers are broadly unaware of such a risk, and made multiple recommendations for a complainant to directly challenge an offender until the concern was resolved.…”

“…As a cross academia-industry team, we obtained approval from our Institutional Review Board and internal legal group before starting this work. Like other HCI scholars before us, we were cognizant that the use of public data incurs unique ethical concerns (e.g., de-anonymization, adversarial learning, and misrepresentation [16,24]), particularly for the discussion of at-risk groups and sensitive topics [107]. We thus took steps to protect the digital safety of both the complainants and the research team.…”

“…Survivors of financial abuse in IPV contexts are doubly marginalized; given that money is often a highly taboo discussion topic, and survivors face substantial stigmatization from wider society [107]. While survivors may feel empowered by sharing personal stories [103], it may also exhaust an individual already suffering from significant trauma, resulting in additional responsibility on them to share their experiences [13].…”

“…violence (IPV) that severely impacts the mental, physical, and spiritual wellbeing of those targeted. Such individuals are marginalized, highly vulnerable [80,81,90], and subject to substantive digitalsafety risks from a targeted adversary [107]. An abuser may know confidential information about a survivor and possess complex social goals that go beyond financial gain.…”

Intersectional Thinking about PETs: A Study of Library Privacy

“…It is, perhaps, an inverted conception of contextual integrity-the idea that privacy relates to contextual norms or collective expectations of information flow [72]. Indeed, past research indicates that for marginalized individuals, in particular, privacy might be better achieved for those who employ much less technical strategies or abstinence [78,90]. Librarians are worried about the relationships their patrons have with police, parents, and schools which might make them vulnerable, leading librarians to conceal identity or adopt certain practices, not all of which deal with privacy in obvious ways (e.g., ignoring library card usage to avoid penalties).…”