SoK: Safer Digital-Safety Research Involving At-Risk Users

Bellini, Rosanna; Tseng, Emily; Warford, Noel; Daffalla, Alaa; Matthews, Tara; Consolvo, Sunny; Woelfer, Jill Palzkill; Gage Kelley, Patrick; Mazurek, Michelle L.; Cuomo, Dana; Dell, Nicola; Ristenpart, Thomas

doi:10.1109/sp54263.2024.00071

2024 IEEE Symposium on Security and Privacy (SP) 2024

DOI: 10.1109/sp54263.2024.00071

|View full text |Cite

SoK: Safer Digital-Safety Research Involving At-Risk Users

Rosanna Bellini,

Emily Tseng,

Noel Warford

et al.

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2024

Publication Types

Select...

Other1

Relationship

Self Cite0

Independent1

Authors

Journals

Cited by 1 publication

References 126 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints

Bhattacharya,

Lee,

Ravi

et al. 2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

View full text Add to dashboard Cite

Digital financial services can introduce new digital-safety risks for users, particularly survivors of intimate partner financial abuse (IPFA). To offer improved support for such users, a comprehensive understanding of their support needs and the barriers they face to redress by financial institutions is essential. Drawing from a dataset of 2.7 million customer complaints, we implement a bespoke workflow that utilizes language-modeling techniques and expert human review to identify complaints describing IPFA. Our mixed-method analysis provides insight into the most common digital financial products involved in these attacks, and the barriers consumers report encountering when doing so. Our contributions are twofold; we offer the first human-labeled dataset for this overlooked harm and provide practical implications for technical practice, research, and design for better supporting and protecting survivors of IPFA. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI; • Computing methodologies → Information extraction; • Security and privacy → Social aspects of security and privacy.

show abstract

Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints

Bhattacharya,

Lee,

Ravi

et al. 2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

SoK: Safer Digital-Safety Research Involving At-Risk Users

Cited by 1 publication

References 126 publications

Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints

Shortchanged: Uncovering and Analyzing Intimate Partner Financial Abuse in Consumer Complaints

Contact Info

Product

Resources

About