Solving misfits in ERP implementations by SMEs

Beijsterveld, Joost A. A.; Groenendaal, W.J.H. van

doi:10.1111/isj.12090

Cited by 47 publications

(55 citation statements)

References 45 publications

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“…This theory identifies six misfit domains (functionality, data, usability, role, control, and organizational culture) and, in each domain, two types of misfit: deficiencies (problems that arise from features that systems lack but that users need) and impositions (problems that arise from the system's characteristics). Strong and Volkoff (2010), Beijsterveld and Groenendaal (2016), and van den Hooff and Hafkamp (2017) linked workarounds to functionality misfits (both deficiencies and impositions). We also found earlier theories about organization-enterprise system misalignment (Soh & Sia, 2004) and several other studies, such as Spierings, Kerr, and Houghton (2017) and Gasser (1986), that described workarounds as resulting from a misfit between systems and work practices without referring to the theory of organization-enterprise system fit or similar theories.…”

Section: Theorizing Workaroundsmentioning

confidence: 99%

“…Journal Workarounds result from organization-system misfit (Gasser, 1986;Soh & Sia, 2004;Safadi & Faraj, 2010;Strong & Volkoff, 2010;Beijsterveld & Groenendaal, 2016;van den Hooff & Hafkamp, 2017;Li et al, 2017;Spierings et al, 2017) 8…”

Section: Interviews Observations Documentsunclassified

“…System design refers to the rules built into an IS (i.e., how one can do work using the particular IS). Most of the reviewed papers studied workarounds in relation to enterprise resource planning systems (Beijsterveld & Groenendaal, 2016;Malaurent & Avison, 2016) or health information systems (Azad & King 2008;van den Hooff & Hafkamp, 2017), but other examples exist such as tax administration systems (Azad & King, 2012), service industry systems, fire service systems (Ferneley & Sobreperez, 2006), and social worker systems (Huuskonen & Vakkari, 2013). In most organizational settings, one can clearly recognize the designed path from the non-designed path, but, in some settings, one may find it more difficult to do so.…”

Section: Figure 5 Common Use Of the Term "Workarounds" In The Reviewmentioning

confidence: 99%

“…However, we also found one example of an exclusion error in relation to the term's common use. Beijsterveld and Groenendaal (2016) studied system misfits in ERP implementations that featured four common solution strategies: customizing system, creating workaround, accepting misfit, and changing organization. Their empirical work also revealed another strategy: "In one instance, other software was implemented to resolve the misfit, a solution strategy not mentioned yet" (p. 384).…”

Section: Figure 5 Common Use Of the Term "Workarounds" In The Reviewmentioning

confidence: 99%

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Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

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We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard's triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights' validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena.

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Section: Theorizing Workaroundsmentioning

confidence: 99%

Section: Interviews Observations Documentsunclassified

Section: Figure 5 Common Use Of the Term "Workarounds" In The Reviewmentioning

confidence: 99%

Section: Figure 5 Common Use Of the Term "Workarounds" In The Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

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“…Therefore, organizations require efficient and effective information systems like ERP to compete in today's complex and fast market economy [14]. However, SMEs face various issues of integration with ERP solutions [5,15]. These form the underlying reason for ERP vendors to offer systems, and they have started to channel their efforts to attract smaller firms.…”

Section: Introductionmentioning

confidence: 99%

Challenges and Success Factors of ERP Systems in Australian SMEs

Venkatraman¹,

Fahd²

2016

Systems

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Today, great potential is envisaged for ERP systems in small and medium-sized enterprises (SMEs), and software vendors have been repackaging their ERP systems for SMEs with a recent focus on cloud-based systems. While cloud ERP offers the best solution for SMEs without the overheads of the huge investment and management costs that are associated with traditional ERP systems, the SME sector faces many challenges in their adoption. Traditional ERP studies have predominantly focused on large organizations, and gaps in the literature indicate that both vendor and consumer perspectives require more understanding with new technology offerings for SMEs. This paper describes some of the common challenges, such as cost effectiveness, alignment between software and business processes, customized governance and training, which form the major SME constraints for ERP system adoption. Due to the dynamic nature of SME businesses, best practice guidelines for an SME's ERP implementation could be arrived at through closer investigation of its business requirements in order to avoid misfits. This forms the main objective of the study. We identify key success factors of ERP implementation in an Australian SME as a case study. These target success factors are then compared to the actual outcomes achieved. Factors such as business process alignment with the ERP system, meeting customer and stakeholder needs and reducing recurring and maintenance costs were key to the success of ERP implementation for the Australian SME. In particular, the IT and business strategy alignment with a customer focus and flexible reporting features of ERP systems has resulted in business agility.

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Adapting an off‐the‐shelf electronic medical records system to fit the needs of a French teaching hospital

Ologeanu-Taddeï¹,

Kimble²

2019

Glob Bus Org Exc

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Most large, modern, information systems are built from standard software modules that need to be configured before they can be used. Implementing such systems requires contextualization-adjusting predefined parameters and adapting standardized templates to the organization's requirements. A key challenge for the users of these systems is to ensure that the data they hold are interpreted in a way that best serves the organization that uses them. In complex, multilayered, and event-driven environments such as healthcare, this poses a particular challenge. An analysis of the experiences of a French teaching hospital that switched to an electronic medical records system reveals six issues raised by contextualization and offers guidance for those who need to manage this process in their own organization.

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Solving misfits in ERP implementations by SMEs

Cited by 47 publications

References 45 publications

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Challenges and Success Factors of ERP Systems in Australian SMEs

Adapting an off‐the‐shelf electronic medical records system to fit the needs of a French teaching hospital

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