This research investigated the concept of communicative competence. A definition and a five-component model of communicative competence is proposed. Interaction management, empathy, affiliatiodsupport, behavioral flexibility, and social relaxation are identified as components of competence, with interaction management playing a central role. In an experiment designed to partially test the model, 239 S s were assigned to evaluate a confederate's role-played communicative competence in one of four interaction management treatment conditions. Results indicated a strong, positive, linear relationship between interaction management and communicative competence. Positive correlations between competence and other components of the model were observed. The competent communicator is thus described as empathic, affiliative and supportive, and relaxed while interacting; he is capable of adapting his behavior as the situation within an encounter changes and as he moves from encounter to encounter. The manner in which the interaction is managed contributes, in part at least, to his fellow interactants' perceptions of his competence.It must be the nature of man to first examine those things which are exotic in his environment. Only later, after the exotic has been dealt with, does he take note of the "normal" conditions of his dayto-day life. Such seems to be the case, at least, in the study of man's communication behavior. In spite of the pervasiveness of everyday face-to-face interaction, it has received comparatively less study than most other rhetorical situations. While communication scholars have at their disposal a wealth of research on, for example, effective persuasion or interviewing there is very little dealing with effective or "good" conversational behavior.Though research may fail us in this regard, "common sense" does not. It is a fact of our everyday experience that there are some people with whom we would rather converse than others. While most of us can easily identify these "desirable" conversational partners, it is probably more difficult to specify why they are more desirable. The implication is that certain sets of behaviors are more desirable than others in any given specific situation. Further, it is problematic for the interactant to determine which behaviors afford him the best chance of,bringing off an encounter in such a way that all participants will evaluate it positively.
PURPOSE AND RATIONALEThe purpose of this study was to explore the substructure of everyday social conversation which allows for judgments of competent conversation behavior in the context of initial interactions.While many people might label the behavior discussed here as "ordinary" social grace, behavioral scientists have dealt with this phenomenon under the rubrics social skill, interpersonal effectiveness, interpersonal competence, and communicative competence.' Because the primary concern here is with communicative behavior, the term "communicative competence" (CC) is used. A little reflection will lead one to believe that s...