Sorry, I Don’t Get It: An Analysis of Warning Message Texts

Harbach, Marian; Fahl, Sascha; Yakovleva, Polina Petrovna; Smith, Matthew

doi:10.1007/978-3-642-41320-9_7

Cited by 31 publications

(18 citation statements)

References 10 publications

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“…The connection between annoyance, confusion and update speed follows with a finding from a recent study that demonstrated a link between text complexity of messages and the attention given to the messages [14]. It then makes sense that many of the respondents in our sample who were annoyed and especially confused by messages would be less likely to apply them.…”

Section: Hesitation Extends To Many Softwaresupporting

confidence: 69%

“…Some work suggests that users becomes "bored" with complex messages and give them less attention. A study of users and software warning and security messages showed attention, as well as effects on attitudes and beliefs are tied to the linguistic complexity of the messages [14].…”

Section: Related Workmentioning

confidence: 99%

“…It then makes sense that many of the respondents in our sample who were annoyed and especially confused by messages would be less likely to apply them. As [14] showed, in some cases, they were not giving the messages enough attention.…”

Section: Hesitation Extends To Many Softwarementioning

confidence: 99%

See 2 more Smart Citations

A study of users’ experiences and beliefs about software update messages

Fagan

Khan

Buck

2015

Computers in Human Behavior

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Prior studies report that computer users are often confused by software update messages. This study complements prior efforts by examining the relationship between self-reported ratings of specific software types and users selfreported measure of confusion, annoyance, and message noticeability for different software types using data gathered via two surveys (N1=78, N2=172) from anonymous computer users. The survey results showed that participants are commonly hesitant to apply updates, even though they report caring a lot about computer security and privacy, a trend which applies to many different software. Annoyance and confusion with messages were common complaints from our participants. Also, the level of reported annoyance and/or confusion with a software's messages proved a predictor of participants' hesitation in applying the updates for some software we tested. Finally, we use data gathered as participants viewed real-world update messages to highlight and explain some "good" and "bad" update/warning messages as well as draw connections between the emotions annoyance, confusion, importance, and noticeability.

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Section: Hesitation Extends To Many Softwaresupporting

confidence: 69%

Section: Related Workmentioning

confidence: 99%

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A study of users’ experiences and beliefs about software update messages

Fagan

Khan

Buck

2015

Computers in Human Behavior

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“…Textual notices can convey complex ideas to users. However, linguistic properties have been shown to influence the perception of warning messages [58]; a notice's framing affects sharing decisions [3]. Specialized terms and jargon may lead to low understanding or the inability to make appropriate privacy decisions [14,77].…”

Section: Visualmentioning

confidence: 99%

A Design Space for Effective Privacy Notices*

Schaub

Balebako

Durity

et al.

The Cambridge Handbook of Consumer Privacy

143

167

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Notifying users about a system's data practices is supposed to enable users to make informed privacy decisions. Yet, current notice and choice mechanisms, such as privacy policies, are often ineffective because they are neither usable nor useful, and are therefore ignored by users. Constrained interfaces on mobile devices, wearables, and smart home devices connected in an Internet of Things exacerbate the issue. Much research has studied usability issues of privacy notices and many proposals for more usable privacy notices exist. Yet, there is little guidance for designers and developers on the design aspects that can impact the effectiveness of privacy notices. In this paper, we make multiple contributions to remedy this issue. We survey the existing literature on privacy notices and identify challenges, requirements, and best practices for privacy notice design. Further, we map out the design space for privacy notices by identifying relevant dimensions. This provides a taxonomy and consistent terminology of notice approaches to foster understanding and reasoning about notice options available in the context of specific systems. Our systemization of knowledge and the developed design space can help designers, developers, and researchers identify notice and choice requirements and develop a comprehensive notice concept for their system that addresses the needs of different audiences and considers the system's limitations and opportunities for providing notice.

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“…This is commonly referred to as click-through. Previous work has shown that users are mostly overwhelmed and do not understand security issues, as the technical background, consequences, and risks are often not communicated well enough [9], [10], [15], [19].…”

Section: Introductionmentioning

confidence: 99%

Participatory Design for Security-Related User Interfaces

Weber¹,

Harbach²,

Wilhelm³

et al. 2015

Proceedings 2015 Workshop on Usable Security

Self Cite

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In this short paper, we explore the advantages of using Participatory Design (PD) to improve security-related user interfaces. We describe a PD method that we applied to actively involve users in creating new SSL warning messages. Supported by a designer, participants tapped into their experiences with existing warnings and created improved dialogs in workshop sessions. The process resulted in a set of diverse new warnings, showing multiple directions that the design of this warning can take. Applying PD lets participants engage more with the subject matter and thus create nuanced designs. Overall, our exploration suggests that PD can provide a suitable, versatile, and simple set of methods that support the creation of design ideas for securityrelated user interfaces. Users are empowered to critically appraise and adapt security measures that they come into contact with in their everyday life on their own. Permission to freely reproduce all or part of this paper for noncommercial purposes is granted provided that copies bear this notice and the full citation on the first page. Reproduction for commercial purposes is strictly prohibited without the prior written consent of the Internet Society, the first-named author (for reproduction of an entire paper only), and the author's employer if the paper was prepared within the scope of employment.

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Sorry, I Don’t Get It: An Analysis of Warning Message Texts

Cited by 31 publications

References 10 publications

A study of users’ experiences and beliefs about software update messages

A study of users’ experiences and beliefs about software update messages

A Design Space for Effective Privacy Notices*

Participatory Design for Security-Related User Interfaces

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