Spanish-speaking patients’ satisfaction with clinical pharmacists’ communication skills and demonstration of cultural sensitivity

Kim-Romo, Dawn N.; Barner, Jamie C.; Brown, Carolyn M.; Rivera, José O.; Garza, Aida; Klein-Bradham, Kristina; Jokerst, Jason; Janiga, Xan; Brown, Bob

doi:10.1331/japha.2014.13090

Cited by 12 publications

(14 citation statements)

References 49 publications

(296 reference statements)

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“…Our report also surveyed students, more than 60% of whom identify as Hispanic or black, to assess their attitudes and beliefs toward CAM, whereas previous research has described the types of CAM practices used by patients. 5,25,26…”

Section: Discussionmentioning

confidence: 99%

Integration of Latin American Complementary and Alternative Medicine Topics Into a Doctor of Pharmacy Curriculum and Survey of Student Attitudes and Behaviors

Boylan

Murzello

Parmar

et al. 2020

Journal of Medical Education and Curricular Development

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One in 3 adults report using complementary and alternative medicine (CAM) and as many as 7 in 10 Hispanic patients report CAM use. Pharmacists often encounter patients who use CAM products and therefore college of pharmacy curricular standards require both CAM and cultural competence training; however, there is little guidance for colleges on how to best deliver this material. In Fall 2017, Larkin University College of Pharmacy implemented a curricular change wherein first professional (P1) year pharmacy students selected, researched, and presented on a CAM product from Latin America. Pre-post surveys were administered to the students to measure their attitudes and behaviors toward CAM before and after completing their project. Survey results showed that student attitudes and behaviors toward CAM were largely unchanged; however, post-survey results showed that students agreed that they knew where to search for Latin American CAM information ( P < 0.05). Integration of Latin American CAM topics was successfully implemented in the P1 year of a Doctor of Pharmacy degree curriculum to foster cultural competence.

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Section: Discussionmentioning

confidence: 99%

Integration of Latin American Complementary and Alternative Medicine Topics Into a Doctor of Pharmacy Curriculum and Survey of Student Attitudes and Behaviors

Boylan

Murzello

Parmar

et al. 2020

Journal of Medical Education and Curricular Development

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“…Future research may focus on patients with limited English language skills to determine whether satisfaction reported by this patient group is similar to the current study and previously published research. 23,24…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction With Pharmacist-Led Chronic Disease State Management Programs

Schuessler¹,

Ruisinger

Hare³

et al. 2016

Journal of Pharmacy Practice

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“…In 2014, Kim-Romo et al 11 specifically evaluated patient satisfaction with services provided by clinical pharmacists. Here, a small number of Spanish-speaking patients in Austin, TX, were surveyed on their level of satisfaction with communication skills and cultural sensitivity displayed by clinical pharmacists at several community health care clinics.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…What we do know, however, is that Spanish-speaking Hispanic patients express higher satisfaction with their care when they interact with pharmacists who speak their language and share their culture. 11 Leal and Soto 24 provided evidence that bilingual Hispanic clinical pharmacists are indeed pivotal in improving the health of Hispanic patients. The authors reported on a pharmacist-based disease state management model of care implemented in a federally qualified community health center in Tucson, AZ, where the majority of the patients were of Hispanic descent.…”

Section: Introductionmentioning

confidence: 99%

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The Hispanic pharmacist: Value beyond a common language

Cipriano

Andrews²

2015

SAGE Open Medicine

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Objective:To highlight the added value of bilingual Hispanic pharmacists in the care of Hispanic patients by sharing their patients’ language and culture.Summary:Inability to speak and/or write in the patients’ native language severely impairs our best efforts to deliver good health care. This is a widely recognized cause of non-compliance or less than favorable possible health outcomes in Hispanic patients. What has received less attention, however, is that the ability to speak Spanish alone may not remove completely the barrier for non-compliance among Hispanics. Bilingual Spanish–English pharmacists do not have the language barrier, but if they do not recognize and accept cultural differences, their impact in their patients’ response may still be limited.Conclusion:It is time to recognize the added value of Hispanic pharmacists to Hispanic patients’ health outcomes. Understanding and sharing a culture allows the pharmacist to make medication education and interventions relevant to the patient and spark interest in their own health care. Thus, in caring for the health of our patients, cultural barriers may be more challenging to conquer than language barriers; deep appreciation and acceptance of our patients’ belief system cannot be acquired by just reading about it, having a computerized program, or hiring an interpreter.

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Spanish-speaking patients’ satisfaction with clinical pharmacists’ communication skills and demonstration of cultural sensitivity

Cited by 12 publications

References 49 publications

Integration of Latin American Complementary and Alternative Medicine Topics Into a Doctor of Pharmacy Curriculum and Survey of Student Attitudes and Behaviors

Integration of Latin American Complementary and Alternative Medicine Topics Into a Doctor of Pharmacy Curriculum and Survey of Student Attitudes and Behaviors

Patient Satisfaction With Pharmacist-Led Chronic Disease State Management Programs

The Hispanic pharmacist: Value beyond a common language

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