Speaking out or remaining silent: university leaders’ reflections on Charlottesville

Morton, Benterah C.; Delmas, Peggy M.

doi:10.1080/1360080x.2022.2056783

Cited by 2 publications

(1 citation statement)

References 21 publications

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“…ere are studies on universities' coping with external risks, such as earthquake risk [21] and university risk management mechanisms [22], as well as internal risks, such as sexual assault and corruption scandals [6,17,19], and the crisis of racism in higher education institutions [23,24]. ese studies adopt the case study method and analyse a specific event in an university and its countermeasures.…”

Section: Crisis Management and Network Public Opinions Onmentioning

confidence: 99%

Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation

Jiang

Ren

2022

Discrete Dynamics in Nature and Society

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The study aims to address Chinese universities’ image repair strategies after network public opinion events in the field of crisis management; therefore, it takes 43 network public opinion events in Chinese universities as the research object, encodes the official texts issued by universities according to the image restoration strategy, and sums up the image repair strategies commonly used by Chinese universities. Then, natural language processing is used to conduct the sentiment analysis of the online comments obtained. Accordingly, the sentiment index is constructed to evaluate the effect of Chinese universities’ image repair strategies. We find that Chinese universities commonly use the image repair strategy combination of bolstering, provocation, and corrective action; they have not used the apology strategy commonly used in western discourse systems. We also find that the complete information release process has a better image repair effect, particularly in teachers’ lapse and personal safety events. The sentiment index in teachers’ lapse events is the highest and is related to the universities’ corrective actions. The sentiment index in different public opinion hot events is quite different, which may be related to the nature of specific events. In personal safety events, netizens are more satisfied with image repair strategies.

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Section: Crisis Management and Network Public Opinions Onmentioning

confidence: 99%

Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation

Jiang

Ren

2022

Discrete Dynamics in Nature and Society

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Amid the Fray: A Thematic Discourse Analysis of Presidential Statements Issued in Response to the 2023 War in Israel and Palestine

Houlette

2024

Innov High Educ

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Speaking out or remaining silent: university leaders’ reflections on Charlottesville

Cited by 2 publications

References 21 publications

Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation

Chinese Universities’ Image Repair after Network Public Opinion Events: Strategy Choice and Effect Evaluation

Amid the Fray: A Thematic Discourse Analysis of Presidential Statements Issued in Response to the 2023 War in Israel and Palestine

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