“…In the case of China, various service sectors, for example, banking, although thriving and continuing to grow (Cooke et al, 2019;Wang and Xu, 2017), is facing increasing competitive pressure, both globally and within China (Ali et al, 2019;Yang and Arthur, 2021). According to Sun et al (2015), banking firms mostly rely on employees' resources (e.g. skills, knowledge and talent).…”