Specifics of Employee Competencies in Religious Tourism

Abstract

Employee competencies are the key to success in all economic activities, particularly in the service sector. Numerous studies of elements and models of employee competency in different sectors, including the tourism sector, support this conclusion. However, little attention has been directed to the specific competencies of employees working in specialised forms of tourism, i.e. the so-called thematic tourism, including religious tourism. In this paper, we attempt to highlight these specificities and propose an employee competency model in the field of religious tourism. The developed framework may serve as a starting point for further research. Likewise, the proposed solution may become an integral element of policies in the field of promotion and development of religious tourism in Serbia and abroad.