Speech interface reformulations and voice assistant personification preferences of children and parents

Yuan, Ye; Thompson, Stryker; Watson, Kathleen; Chase, Alice; Senthilkumar, Ashwin; Brush, A. J. Bernheim; Yarosh, Svetlana

doi:10.1016/j.ijcci.2019.04.005

Cited by 37 publications

(24 citation statements)

References 12 publications

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“…Children's questions were often only partly answered or not answered at all, mostly due to the phrasing issues, lack of crucial details, or because the questions sought something beyond the VA's abilities such as its advice. Children often try to repair such miscommunications they experience with VAs (Beneteau et al, 2019;Cheng et al, 2018;Yuan et al, 2019). For instance, Yuan et al (2019) showed that 5 to 12-year-olds often try to reformulate their questions to receive a satisfactory answer, for example, by adding context or expanding the pronouns in the original question, with mixed success.…”

Section: Asking Questions To Voice Assistantsmentioning

confidence: 99%

“…Children often try to repair such miscommunications they experience with VAs (Beneteau et al, 2019;Cheng et al, 2018;Yuan et al, 2019). For instance, Yuan et al (2019) showed that 5 to 12-year-olds often try to reformulate their questions to receive a satisfactory answer, for example, by adding context or expanding the pronouns in the original question, with mixed success. Importantly, older children and adults were more likely to employ effective, successful reformulation strategies compared to young children.…”

Section: Asking Questions To Voice Assistantsmentioning

confidence: 99%

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“Alexa, let me ask you something different” Children's adaptive information search with voice assistants

Oranç

Ruggeri

2021

Human Behav and Emerg Tech

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In this study, we investigated how children interact with voice assistants, particularly focusing on what kinds of questions they ask and how they react to the responses obtained. We recorded 3-to 10-year-old children's (N = 43) spontaneous interactions with Amazon Alexa, and analyzed the questions they asked, as well as how they adjusted their information search based on the responses received. Our results confirm previous work in showing that children's questions are mostly information-seeking, yet the type of questions children ask also depends on their age and familiarity with voice assistants. For example, children who are younger and less familiar with voice assistants are more likely to ask questions about themselves and their environment (e.g., "What is my sister's name?"). We also show for the first time that, even though all children are sensitive to the relevance and accuracy of voice assistants' responses to a certain extent, older children are more likely to change the topic and type of the questions asked upon receiving irrelevant or uninformative responses.This study shows that, with age and familiarity, children become more sensitive to the behavior, informativeness, and constraints of artificial agents, growing into adaptive and sophisticated technology users.

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Section: Asking Questions To Voice Assistantsmentioning

confidence: 99%

Section: Asking Questions To Voice Assistantsmentioning

confidence: 99%

“Alexa, let me ask you something different” Children's adaptive information search with voice assistants

Oranç

Ruggeri

2021

Human Behav and Emerg Tech

View full text Add to dashboard Cite

show abstract

“…Adults also enjoy interaction and find voice assistants easy to use. Studies involving children (Sciuto et al, 2018;Beirl et al, 2019;Druga et al, 2017;Yuan et al, 2019;Lovato et al, 2019) conclude that children can interact with smart speakers and voice assistants, making basic requests. Children show much enthusiasm, believe that voice assistants are a source of information and can alter their strategy regarding the way they ask questions, becoming fluent in voice interaction.…”

Section: Discussionmentioning

confidence: 99%

“…The main issue of the interaction with children was getting the assistants to understand their questions although with the help of facilitators and parents, children altered their strategy and became fluent in voice interaction. Yuan et al (2019), observed 87 children with ages 5-12 and 27 adults interacting with three Wizard-of-Oz speech interfaces. Children participants were recruited along with a parent or guardian who could provide consent, and potentially participate in the study.…”

Section: Home Usagementioning

confidence: 99%

Voice Assistants and Smart Speakers in Everyday Life and in Education

Terzopoulos¹,

Satratzemi²

2020

Informatics in Education

107

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In recent years, Artificial Intelligence (AI) has shown significant progress and its potential is growing. An application area of AI is Natural Language Processing (NLP). Voice assistants incorporate AI by using cloud computing and can communicate with the users in natural language. Voice assistants are easy to use and thus there are millions of devices that incorporates them in households nowadays. Most common devices with voice assistants are smart speakers and they have just started to be used in schools and universities. The purpose of this paper is to study how voice assistants and smart speakers are used in everyday life and whether there is potential in order for them to be used for educational purposes.

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“…The need to cultivate learning through play [62] must challenge designers to examine the elements of play in our designs. In this work, we explore multiple ways to support children's agency -from openended creative storytelling [6,22,26,31,52,54], to selecting their agent's voice [2,18,60] and their agent's embodiment [2]. We then ask children to reflect on their experience in the interaction.…”

Section: Introduction and Related Workmentioning

confidence: 99%