Stabilising collaborative consumer networks: how technological mediation shapes relational work

Makkar, Marian; Yap, Sheau Fen; Belk, Russell W.

doi:10.1108/ejm-06-2019-0470

Cited by 10 publications

(5 citation statements)

References 44 publications

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“…The category of unbefitting behaviour is associated with another special feature of the SE market: informality. Often framed in terms of personal relationships, host-guest interactions (Makkar et al , 2020) are less formal than between employees and consumers in traditional markets. The providers of SE services are also more likely to operate informally because they are not always subject to the same legal and safety regulations as traditional service providers (Williams and Horodnic, 2017).…”

Section: Discussionmentioning

confidence: 99%

A typology of user misbehaviours in the sharing economy context

Golf-Papez

Culiberg

2023

EJM

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Purpose This paper aims to examine the types of user misbehaviours in the sharing economy (SE) context. SE offers a fruitful study setting due to the scope of potential misbehaviour and the expanded role of consumers. Design/methodology/approach The study drew on online archival data from the AirbnbHell.com website, where people share their stories about their Airbnb-related negative experiences. The authors reviewed 405 hosts’, guests’ and neighbours’ stories and coded the identified forms of misbehaviours into categories. The typology thus developed was validated in the context of the Uber Rides service. Findings User misbehaviours in the SE context can be distinguished based on the domain in which the user role is violated and the nature of violated norms. These two conceptual distinctions delineate a four-fold typology of user misbehaviours: illegal, unprofessional, unbefitting and uncivil behaviours. Research limitations/implications The trustworthiness of the stories could not be assessed. Practical implications The presented typology can be used as a mapping tool that facilitates detection of the full scope of misbehaviours and as a managerial tool that provides ideas for effective management of misbehaviours that correspond to each category. Originality/value The paper presents the first empirically derived comprehensive typology of user misbehaviours in SE settings. This typology enables classification of a broad set of misbehaviours, including previously overlooked unprofessional behaviours carried out by peer-service providers. The study also puts forward a revised definition of consumer misbehaviours that encompasses the impact of misbehaviours on parties not directly involved in the SE-mediated exchange.

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Section: Discussionmentioning

confidence: 99%

A typology of user misbehaviours in the sharing economy context

Golf-Papez

Culiberg

2023

EJM

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“…Given our research aim to explore guests' wellness retreat experiences, it is imperative to have the main researcher present at the retreat during the fieldwork. Similar approach of in situ observations has been adopted in past consumer studies (Makkar et al, 2020;Morton et al, 2020). During the observation fieldwork, all conversations and interactions with the participants were not audio-recorded to allow an ad hoc and informal dialogue.…”

Section: Data Collectionmentioning

confidence: 99%

Identity transition process: a study of the holistic wellness retreat experience

Lyulicheva

Yap

Hyde

2023

JCM

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Purpose Wellness tourism offers opportunities for consumers to explore the self. This paper aims to explore how identity transitions occur in a liminal tourism space – a holistic wellness retreat. Design/methodology/approach The authors adopt a qualitative methodology, including in-depth semi-structured interviews supplemented by various projective techniques. Following an interpretivist approach, eight consumers were interviewed at the commencement and the completion of a holistic wellness retreat stay. Participant observation was also undertaken during the retreat programme. Findings The paper shows an identity transition is facilitated by the liminal space of the holistic wellness retreat and further shaped by self-work during the retreat. As participants gain new knowledge on the self and start living “consciously”, they gain a sense of vision, clarity and direction to a new self, wherein identity transition is a starting point and a process of change rather than an end goal. Originality/value While much past research views tourism activities as mainly “play”, the findings reveal the holistic wellness retreat experiences as both identity play and identity work. This paper provides theoretical insights into the process from identity play to identity work and what makes this process effective for identity transition.

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“…In addition to social practice academics, other researchers have also investigated the social-organizational entities' role in consumption sustainability. Belk's research on sharing and collaborative systems [135,136], Middlemiss's [137] exploration of communities, and Thøgersen's [138] sustainable lifestyle research have all explored the social-organizational entities' role in achieving consumption sustainability.…”

Section: Bibliometric Analysismentioning

confidence: 99%

Sustainable Consumption Research and the Role of Marketing: A Review of the Literature (1976–2021)

2022

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There is a causal relationship between existential dangers to our biosphere and our unsustainable consumption practices. For more than three decades, academics and researchers have explored ideas to make consumption practices sustainable. Still, a practical and widely accepted solution to the problem is missing. This review aims for a theoretical and structural understanding of the literature to identify future avenues for marketing, to explore and increase its contribution to consumption sustainability research. The review used bibliometric and integrative review methods to synthesize knowledge. The review found that sustainable consumption research has proliferated since 2015, indicating a heightened interest in the field. There are four major schools of thought in sustainable consumption research, employing three interdependent micro, meso, and macro levels of analysis to understand consumption practices. By focusing on individual consumption behaviors, this review recommends that consumption sustainability be repositioned as a means of attaining a better quality of life for consumers. It involves reforming the consumer mindset toward progress based on pro-social and pro-ecological choices, training consumers in mindful consumption practices, and providing them with an infrastructure for consuming with a mindful mindset. It is recommended that marketing should refine itself as a pro-social discipline, with consumer well-being as its primary goal, and to become a leader in reshaping quality of life in terms of non-financial standards.

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Stabilising collaborative consumer networks: how technological mediation shapes relational work

Cited by 10 publications

References 44 publications

A typology of user misbehaviours in the sharing economy context

A typology of user misbehaviours in the sharing economy context

Identity transition process: a study of the holistic wellness retreat experience

Sustainable Consumption Research and the Role of Marketing: A Review of the Literature (1976–2021)

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